There are few basic requirements that you require from a hotel - a comfy bed, a clean room and no shit in the swimming pool.
Yep, standard requirements, right? But at the Four Seasons Inn in West Dover, Vermont, dog shit in the facilities seems to have been an unexpected bonus for guests - wonder if it was a costly upgrade.
Gordon Ramsay was staying at the hotel for his TV show Hotel Hell, a show where he visits lodging establishments, finds flaws in every nook and cranny, then completes a transformation. That's right, a bit like Kitchen Nightmares, but with hotels.
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When the British cooking legend begins his little section on the hotel with 'the owner doesn't know his arse from his elbow', you know it's going to be a tough ride.
With miserable guests and unpaid staff, Gordon hopes his 'day will get off to a better start' with a dip in the pool...
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Credit: Fox
"Does that look like a present from Layla [the resident dog]?" Gordon asks.
He questions the dog: "Layla, did you shit in the pool?"
Gordon, instead, turns to the outside hot tub - a turd-free, warmer version of the pool.
The place, in its surroundings, has a lot of potential, it just needs to (literally) clean its act up.
Credit: Fox
Ramsay takes the owner, Sandy MacDougall, into a room full of guests who begin to slate the owner for his hotel.
That's all before he introduces Sandy to Amy Loomis, the general manager of one Hilton's hotels - so she'll know her stuff.
She lists several problems, including: dog hairs on the table cloth at dinner, dog hairs on the plate, a lack of responsible manager, and an owner that's too busy.
Sandy, beginning to sweat, is then shown UV-lit images of all the bodily fluids that have stained the furnishings.
However, in true makeover style, the hotel is transformed overnight, as is owner Sandy. He later appears in a suit, having brought in fresh carpets and linen - at a cost of $100,000 (£76,000) - and revamped the menu.
Credit: Fox
Credit: Fox
By the end of the show, the hotel is renamed 'Layla's Riverside Lodge' - a nod to the friendly pooch who... ummm, 'made her mark' on the pool.
Bookings increased as a result and Sandy received numerous messages of support from viewers.
Featured Image Credit: FoxTopics: Gordon Ramsay, Hotel