O2 Finally Reveals When Services Will Return For Customers

As people continue to be outraged by data services being down, O2 customers will be glad to know the network giant said it hopes to have things up and running by tomorrow.

Mark Evans, CEO of Telefonica (O2) UK, said: "I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can.

"We will continue to work with Ericsson, through the night, who have assured us that a full service will be restored for customers by the morning. We fully appreciate it's been a poor experience and we are really sorry."

It was thought that over a staggering 32 million O2, Giffgaff and Lycamobile customers were left without service.

Marielle Lindgren, CEO Ericsson UK & Ireland said: "The cause of today's network issue is in certain nodes in the core network resulting in network disturbances for a limited number of customers across the world, including in the UK.

"We have been working hard on resolving the UK data issue since early this morning. The faulty software that has caused these issues is being decommissioned. Our priority is to restore full data services on the network by tomorrow morning. Ericsson sincerely apologises to customers for the inconvenience caused."

Although 24 hours without data is pretty annoying, Ofcom have given people a glimmer of hope that they may get some compensation for the time spent without the service.

O2 Is Down And Customers Want Their Money Back. Credit: PA
O2 Is Down And Customers Want Their Money Back. Credit: PA

According to Ofcom: "Depending on the circumstances, it may be appropriate for your provider to offer you some money back while repairs are being carried out.

"In more extreme cases, where repairs take much longer (for example it takes longer than usual to access a mast site to undertake repairs), you may be entitled to an additional refund or account credit.

"In cases where you have been without service for some time, you may also have the right to leave the contract without penalty."

Featured Image Credit: PA

Rachael Grealish

Rachael is journalist from West Cumbria, recently moved to Manchester for an exciting opportunity at LADbible. She used to work as an editor of a small newspaper, in Cumbria. Outside of work Rachael loves plenty of coffee, running and reading.

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