A couple were horrified to find what they believe were 'poo skid marks' and 'dried semen' on their hotel beds. Oh, there was apparently also an abandoned lump of bacon too.
WARNING: CONTAINS IMAGES THAT MIGHT PUT YOU OFF YOUR BREAKFAST A BIT
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Charlea Venters and her partner Bradley Belding had booked an overnight stay at Premier Inn in Salford Quays, Greater Manchester, having travelled to the area to attend the British Soap Awards earlier this month.
Ahead of the star-studded event, they checked into their £143 double room.
Salon owner Charlea, 20, said they found not only brown streaks on the bedding, but also 'white stains' on the sofa bed and a 'poo-streaked' toilet bowl with pubic hair on the seat.
A Premier Inn spokesperson said Chelsea and Bradley's stay was 'certainly not in line' with the 'usual high standards', and issued a full refund on 10 June.
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In footage, the couple can be seen calling reception to complain about the state of the bathroom - only for Bradley, 24, to also discover a piece of cooked bacon on the carpet as he hangs up.
Things got worse when they later spotted white stains on the room's sofa bed, before clocking what they believed to be skid marks as they clambered into bed.
Charlea, from Holbeach, Lincolnshire, said: "It was absolutely horrendous.
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"I felt like I wanted to go home, put all my clothes in the wash, have a bath and scrub myself - it was horrible.
"I picked Premier Inn because I thought it would be convenient.
"Our plan wasn't to stay very long at the hotel. It was just to get there late in the afternoon and then go back in the morning - though not quite as early as we expected.
"I wasn't expecting a big place with a spa but I was expecting very basic but clean [facilities], which I don't think is too much to ask.
"Premier Inn is a name you feel you can trust. For years they've done that advert on television that says 'everything's Premier but the price'.
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"I can see why it was quite expensive purely because of where we were and there was quite a big event on, but at the same time I do feel that was a lot of money for what we received."
She added: "In the video I started laughing, it wasn't the fact I found it funny I just couldn't quite believe what was happening."
Charlea said the 'cherry on the top' of their stay was the discovery of 'poo marks' on the sheets.
"By this point I didn't know whether I wanted to be sick or go home first," she said.
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"My bags were already half packed as I didn't want to take my stuff out of the bags after knowing what a state it had been in there."
The horrified couple headed to reception just before midnight to demand a full refund, but were told it couldn't be processed that evening.
They claim they were told they could either stay and apply for a refund in person the next morning, or leave and request money back through the website.
Faced with a three-hour journey home, the pair decided to stay.
Charlea said: "We thought it would be a hassle to get a refund online so we decided to stay with the new clean sheets on the bed.
"I couldn't properly settle even with new sheets, I didn't feel clean and I couldn't stop thinking what might have been happening outside in the car park."
She said the receptionist at the desk on Sunday morning then told them that refunds could only be processed online.
Charlea continued: "It's so frustrating and annoying, there's no way that room had been cleaned or inspected beforehand.
"It was either missed or hadn't been cleaned as there were used bed sheets on there and thick dust on the wardrobe.
"It totally ruined the weekend. We didn't sleep properly as we were constantly thinking 'god this is disgusting'.
"I will never stay with Premier Inn again. I'd already booked to stay in a Premier Inn before this happened but paid more so there was no cancellation fee.
"I'm going to go down the cancellation route as I can't bear to go through it again."
A Premier Inn spokesperson said: "We were sorry to hear about Ms. Venters' experience which is certainly not in line with our usual high standards.
"The complaint was received on 3rd June and, after a full investigation by our senior team, a full refund was given on the 10th June.
"None of our hotels is able to process refunds on site which is why our team member requested that Ms. Venters contact our head office.
"Ms. Venters did accept the offer of a complimentary breakfast at the time of making her complaint.
"Our investigation has reassured us that processes are in place to ensure that this hotel is operating to the highest standards of cleanliness.
"With regard to occasions when there is no team member present at reception, we can assure all guests that robust security technology prevents non-guests from gaining entry beyond public areas."