Woman Quoted £685 By Kwik Fit To Fix Air Con She Doesn't Have

A student was quoted a price of over £600 by Kiwk Fit to fix her car's air conditioning, despite the fact her car doesn't have an air conditioner.

Nineteen-year-old Stevie Stowell said she was stressed when she was hit with a £685 ($950) bill from Kwik Fit in Brighton, the Metroreports.

However, after taking her car for a second opinion at a different garage, she was told that her Citroen C1 didn't have air con, so it certainly didn't need to be fixed.

She said: "I have no knowledge of cars, so I just trusted that they'd got it right when they said I needed to pay to get the air conditioning fixed.

Credit: Aerial News
Credit: Aerial News

"I was so upset when I heard - I don't have that kind of money; I'm a student with a part-time job at Topshop."

After being upset by the steep bill, her dad suggested she should take it to a second garage to see what they think.

Once there, she was told that the bearing on an internal water pump had worn out, but that the car was not fitted with air conditioning.

In the end, Stevie was given a total bill of £450 ($625) for testing and fixing the car.

Kwik Fit has since been reimbursed the £50 ($70) fee she was charged for the diagnostic test and the manager of the branch has spoken to her dad to give an apology.

A spokesperson for Kwik Fit said: 'This was a genuine mistake for which we fully apologise.

"We made a misdiagnosis which led to incorrect information and a wrong quote being given to Mr Stowell.

"Unfortunately it was not picked up when we got a price for the part from our supplier - it would usually be flagged if a particular vehicle doesn't require the part in question.

Credit: Google Maps
Credit: Google Maps

"Clearly if we had started the work we would have quickly seen that it was not an air conditioning issue, and would have provided the right advice.

"However, we understand that this is of little comfort after the event, which is why we apologise to Miss Stowell and have refunded the cost of the diagnostic test."

Featured Image Credit: Aerial News

Claire Reid

Claire Reid is a journalist at LADbible. Claire graduated from Liverpool John Moores University with a BA in journalism. She’s previously worked at Trinity Mirror. Since joining LADbible, Claire has worked on pieces for the UOKM8? mental health campaign, the Yemen crisis, life in the Calais Jungle as well as a profile of a man who is turning himself into a cyborg.

Next Up

arrow-down arrow-left arrow-right arrow-up camera clock close comment cursor email facebook-messenger facebook Instagram link new-window phone play share snapchat submit twitter vine whatsapp logoInline safari-pinned-tab Created by potrace 1.11, written by Peter Selinger 2001-2013