Thomas Cook Crew Threatened To 'Remove Passenger From Flight' For 'Inappropriate Clothing'

A young woman claims that she was left 'shaking and upset' when staff on a Thomas Cook flight allegedly threatened to remove her if she didn't cover up as she was 'causing offence'.

Emily O'Connor, who was wearing loose orange trousers and a black bralet, was flying from Birmingham to Tenerife when the incident - which she branded the 'worst experience' of her life - took place.

The 21-year-old had managed to get through airport security and passport control without any issues, but when it came to boarding the plane she was told by greeting staff to cover up.

At that point, she claims, the flight manager and four other members of staff told her she would be 'removed' unless she put a jacket on.

Emily decided to stand up and ask whether she was offending anyone - she took to Twitter explaining that fellow passengers kept quiet and didn't say a word.

Thomas Cook has told LADbible that staff 'could have handled the situation better', adding that its crews have the 'difficult task' of implementing the policy which they 'don't always get right'.

The wording for the clothing policy within the in-flight magazine. Credit: Thomas Cook
The wording for the clothing policy within the in-flight magazine. Credit: Thomas Cook

One of Emily's posts explained: "The manager then went to get my bag to remove me from the flight. A man then shouted 'Shut up you pathetic woman. Put a f*cking jacket on'- the staff said nothing to him.

"I was given a jacket by my cousin sitting at the front of the plane and they did not leave until I physically put it on. They made comments over the speaker about the situation and left me shaking and upset on my own."

Emily, from Birmingham, has also set up a poll for people to vote whether they deem her outfit inappropriate or appropriate. There have been over 20,000 votes, with 85 percent of people saying her clothing was appropriate to travel in.

Emily said that the cabin crew 'continued to sexualise and ridicule' her. Credit: Twitter/@emroseoconnor
Emily said that the cabin crew 'continued to sexualise and ridicule' her. Credit: Twitter/@emroseoconnor

Many people have also vowed to never fly with the travel giant again, including former Love Island contestant Gabby Allen, who said: "It's safe to say, I will never fly with Thomas Cook again."

Another regular traveller said: "We book a family trip every summer with @ThomasCookUK. We won't be this year. Genuinely fearful this could happen to my step daughter. If it makes you feel better they've just lost 3k worth of business every year."

A spokesperson for Thomas Cook told LADbible: "We are sorry that we upset Ms O'Connor. It's clear we could have handled the situation better. In common with most airlines we have an appropriate clothing policy.

"This applies equally to men and women of all ages without discrimination. Our crews have the difficult task of implementing that policy and don't always get it right."

Featured Image Credit: Twitter/@emroseoconnor

Rebecca Shepherd

Rebecca Shepherd is a Journalist at LADbible. She graduated from the University of Central Lancashire with a First Class BA in Journalism. Becky previously worked as Chief Reporter at Cavendish Press, supplying news and feature stories to national newspapers and women's magazines.

Next Up

arrow-down arrow-left arrow-right arrow-up camera clock close comment cursor email facebook-messenger facebook Instagram link new-window phone play share snapchat submit twitter vine whatsapp logoInline safari-pinned-tab Created by potrace 1.11, written by Peter Selinger 2001-2013