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How many of us have hesitated before tipping on a card machine due to a fear our money won't end up in the right hands, those of the servers who facilitated our dining experience?
Surveys have shown that people are much less likely to tip on card machines than with cash for this exact reason and so, two Dublin students named James Fahy and Ciara Walsh set out to create a new electronic system for tipping servers that would reassure customers their money would go directly to waiting staff. They called this new system JustTip.
With JustTip, customers simply enter their server's unique pin and choose the amount they want to tip. To ensure transparency, each individual server who receives tips through JustTip has a personal dashboard which displays all the tips that they have received each week and from where the tips came.
So how did it all come about?
"Last December myself and Ciara [the company's Chief Marketing Officer] were sitting inside a café for the first time in months due to Covid restrictions. The atmosphere was great and our server was lovely and I wanted to leave a tip," recalled JustTip CEO James Fahy, speaking exclusively to LADBible.
"This problem had faced me before and then the idea hit me that a transparent but also e-payment system for tips would work brilliantly in that situation."
James (20) and Ciara (19) were so excited at the prospect of this new venture that they both elected to drop out of college in order to pursue it full-time. A hasty decision you might think but it seems to already be paying off as businesses across Ireland are clambering to install the system in their stores.
"We are 12 weeks in and have 60 active locations. We have collected €30,00 in tips, including $10,000 in just two weeks," Fahy revealed. "We are moving very quickly and have lots of exciting locations big brand names to announce in the next few weeks."
With JustTip technology already installed in businesses including outlets of the Happy Pear, the Two Fifty Square coffee chain, Lemon Crepe & Coffee and Sprout & Co, it's clear the company is going from strength to strength.
"Our future plans involve expanding our current product lines and creating a transparent and fair tipping platform that will be rolled out across the world in settings where staff are looing out on tips due to the lack of cash and unfair tipping practices."
Featured Image Credit: JustTip
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