Family Find Used Condom In Wardrobe In 'Horrendous' Pontins 'Deluxe' Room
A family on a post lockdown break at a Pontins resort claim they found a used condom in their 'deluxe' room, along with a dirty toilet and a cracked bath.
Just six hours into their stay at the Brean Sands holiday park in Somerset, James and Cheryl Meeson refused to spend the night there with 11-year son, Ethan.
The couple said the room looked like it had not been cleaned before guests returned after the easing of lockdown restrictions.
The Walsall couple were allowed to check in for a three-night stay from 2pm on Friday, 17 July but left with Ethan at 8pm.
It was their first break since lockdown but said they could not wait to get home.
Their oldest son Jamie, 19, stayed on with his partner and their other child, 16-year-old Hayden.
But James and Cheryl said they also left - and booked into a B&B instead - after police and security were called to deal with a raucous family in a neighbouring chalet.
They have complained to Pontins, and they told BirminghamLive it would investigate.
Cheryl, 41, said: "It was our first venture since lockdown we just haven't been anywhere. From the word go, it was horrendous. You've never seen anywhere like
More Like This
"One of the kids went into the bedroom, but then they opened the wardrobe and at the back of the wardrobe there was a used condom.
"The oven was vile, there were all dried up, burnt chips down the side. The microwave was all rusty and dirty. The bath had a crack in it, it was all leaking. There were poo stains in the toilet."
Jamie complained to a manager but allegedly received an 'abrupt' response.
The family were told their room would be given a 'deep clean' but, when the cleaner arrived, she 'struggled to see the problem', they
Cheryl, who works as a cleaner herself, said: "It shouldn't have been in that state, we understand there was lockdown but the park shouldn't have been open until it had been deep cleaned."
After the 'deep clean' the family returned to their room, but still didn't feel happy staying at the holiday park. They claimed they were among several families who left after seeing their rooms.
Cheryl said: "People were coming in and going back home. While we were there, there were at least five families who saw the state of their rooms, and they just went back home.
"They said: 'We're not stopping here, it's disgusting'. As soon as we came out those gates, we couldn't wait to get home."
The family have complained to Pontins, but said they were told it would not be issuing any refunds during the crisis.
BirminghamLive has contacted Pontins for a full statement on the claims. Four days after the claims were sent to the chain, it replied to confirm they had received the email.
The reply said: "Once we have had the chance to fully investigate, we will reply to you. In peak times this could take us up to 28 days but we will always endeavor to reply as soon as possible."
Featured Image Credit: BPM Media