To make sure you never miss out on your favourite NEW stories, we're happy to send you some reminders
Click 'OK' then 'Allow' to enable notifications
Featured Image Credit: The Pack Horse
A pub landlord has shamed a group of customers who refused to pay for a meal they'd eaten and left.
The group visited The Pack Horse, which is located in Hayfield, Derbyshire, where they had a meal and didn't raise any issues with anyone serving them.
It wasn't until they'd nearly eaten their meal that staff say they began to complain and apparently try to demand a new dish.
It's claimed they were told they couldn't get a new dish for free because they'd already eaten most of the one they'd ordered, and the group eventually left without paying.
Owner and chef Luke Payne explained that he believed someone in the group winked at him as they left and said the ordeal was 'immensely frustrating' for his team.
Speaking to the Manchester Evening News, Luke said: "They were perfectly pleasant to begin with and then everything just changed.
"After they'd eaten about 70 percent of the food, a lady brought her plate up to the bar and said it wasn't to her liking, wasn't what she expected, and could she swap to another meal for free?
"To which I said 'No', because she'd eaten most of it and we can't give food away for free when it's just personal preference. That's not really how it works."
He also added that the table had raised no issues when a member of staff had come over to ask how they liked their food earlier.
Upon booking, the pub takes card details to protect themselves from no shows or walk outs, however the group said they would cancel their cards.
After they explained that they weren't paying, Luke claims he had to explain: "That's not really acceptable, you've eaten most it, and you were given the opportunity to say there was something wrong with it."
We've got a situation developing here. A table tonight ate 70% of their food before declaring it wasn't what they expected, check backs- all was fine. I refused to refund- nothing wrong with their food, wasn't misled on the menu, they just didn't like it and had eaten most of it.
- Luke Payne (@Lukepayne92) October 16, 2021
He went on to add: "If they'd flagged it up in the check-back we could have done something to rectify it.
"We don't actively like making people unhappy, it's our job for people to have a really good night.
"We love people leaving with a buzz and knowing they've had a great time with us, and 99 percent of the people we have in are absolutely lovely and have a great time."
He continued: "We put in so much effort and passion and love, so every negative comment is taken personally.
"We will always do our upmost to fix a problem if something is wrong - if we've made a mistake we'll hold our hands up and we'll own it.
"So in an instance where absolutely nothing is wrong and people have kicked off, it hurts."