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A former air hostess has explained why you shouldn't accept vouchers if you're bumped from an overbooked flight. See why here:
Sandra Jeenie Kwon, who worked at Emirates for more than two years, advised that customers could be entitled to a fair wad of cash, depending on how long they are ultimately delayed.
Sharing the low-down with her 3.7 million TikTok followers, Sandra, from Vancouver, Canada, said: "If you are flying within, to, or from the United States and you are involuntarily bumped off your flight due to an overbooking, don't accept the voucher!
"Not only are the airlines required to find you an alternative flight, but depending on the length of the delay, you are entitled to cash."
This is no secret, yet many people aren't aware - hence the viral popularity of Sandra's video.
The US Department of Transportation states: "Passengers who are denied boarding involuntarily due to oversales are entitled to compensation that is based on the price of their ticket, the length of time that they are delayed in getting to their destination because of being denied boarding, and whether their flight is a domestic flight or an international flight leaving from the United States.
"This is called 'denied boarding compensation' or 'DBC' for short.
"Most bumped passengers who experience short delays on flights will receive compensation equal to double the one-way price of the flight they were bumped from, up to $675.
"Passengers experiencing longer delays on flights will receive payments of four times the one-way value of the flight they were bumped from, up to $1,350."
However, this is by no means just a US thing.
The Civil Aviation Authority states that when travelling within Europe, the involuntary bumping compensation structure is as follows:
For short-haul flights that cover less than 1,500km:
- If the delay is less than two hours, you can claim €125
- If the delay is more than two hours, you can claim €250
For medium-haul flights that cover 1,500km - 3,500km, or flights within the EU of more than 1,500km:
- If the delay is less than three hours, you can claim €200
- If the delay is more than three hours, you can claim €400
For long-haul flights that cover more than 3,500km:
- If the delay is less than four hours, you can claim €300
- If the delay is more than four hours, you can claim €600
Airlines must offer customers the choice of an alternative flight or a refund.
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