A man who was waiting to return a rented car was so sick of the company's office phone being left to ring, that he filmed himself answering it and serving the customer himself. Watch the footage below:
TikToker Deric Cahill posted a video of himself waiting to be served at an Enterprise car hire office, in which he explained that the phone had been ringing for about 15 minutes.
Having apparently grown tired of it going unanswered, he reached over the reception desk and answered the customer on the line, attempting to get them a car to rent.
Amazingly, the footage appears to show him shouting over to an actual employee to ask if there's a vehicle available, and they go to check for him.
He captioned the clip: "@enterprise tell me you have a customer service problem without telling me you have a customer service problem. Also, sorry about hail damage."
The voice-over in the clip says: "I was waiting to return a car for 15 minutes.
"There was a guy here just refusing to answer the phone, so I jumped in like a rental car superhero."
He answers the phone, saying: "Thank you for calling Enterprise.
"Let me go ahead and check."
Deric then calls out to someone on the other side of the room asking if there are any minivans available that day. The employee shouts back that there is a shortage of minivans.
Relaying the message to the customer, he then asks if there are any SUVs or other mid-size vehicles.
The penny finally drops with the employee that Deric is a customer, who is serving another customer.
A follow-up video goes on to explain that the manager wasn't happy.
Deric said: "The big boss walked in, he was not pleased. I have the video, I can publish the rest of it but when I told him I was a customer, where the video cuts off, he said, 'And you answered my phone?'
"I told him, 'Like, listen man, I just needed to help out.'
"I completed the call because I do believe in strong customer service - we did let her know that the vehicles were sold out and she'd have to look at a new store, and then I proceeded to return my car rental, where the guy is probably going to charge me like $2000 because of hail damage to the car, because North Texas got a nice hailstorm.
"So the whole time he was checking the car, I was like 100% f***ed myself, 100% shouldn't have picked up his phone now that there's hail damage to the car.
"So, yeah. That's it."
LADbible has contacted Enterprise for comment.
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