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After being hit by recent allegations of a toxic working environment on The Ellen Show - including claims of racism, sexual harassment and unfair dismissal - the 62-year-old presenter issued a statement to her employees in a memo to staff.
She told workers that she'd have preferred to be able to issue the message in person, saying she would have done so 'if not for Covid'.
In the letter, DeGeneres said: "On day one of our show, I told everyone in our first meeting that The Ellen DeGeneres Show would be a place of happiness - no one would ever raise their voice, and everyone would be treated with respect.
"Obviously, something changed, and I am disappointed to learn that this has not been the case. And for that, I am sorry.
"Anyone who knows me knows it's the opposite of what I believe and what I hoped for our show."
As the show grew, DeGeneres said she began to rely on others to 'do their jobs as they knew I'd want them done'.
"Clearly some didn't," she continued.
"That will now change and I'm committed to ensuring this does not happen again."
Referencing how she came out as gay back in 1997, DeGeneres added: "As someone who was judged and nearly lost everything for just being who I am, I truly understand and have deep compassion for those being looked at differently, or treated unfairly, not equal, or - worse - disregarded.
"To think that any one of you felt that way is awful to me."
DeGeneres signed off the memo by apologised again to her staff, saying she was 'so proud' of the show.
"I can't wait to be back on our stage and see you all then," she said.
In the letter, Warner Bros also confirmed it has now launched an investigation into the show.
In a statement, Warner Bros said: "Warner Bros and Ellen DeGeneres are all committed to ensuring a workplace based on respect and inclusion.
"We are confident this course of action will lead us to the right way forward for the show."
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