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It's hard to feel sorry for criminals, double hard when they can't behave themselves enough to stay in one prison because of the violence they dish out towards staff members and fellow inmates.
But when Troi Brown appeared on Channel 4 documentary, Prison, he broke down as he explained that he saw a woman die from an overdose at the age of 10 and people couldn't help but feel a bit sympathetic.
The dad was jailed for possession of a firearm and kidnap, according to the Mirror, and during last night's episode filmed at HMP Durham he was asked to pen a letter to his 10-year-old self as part of a therapy session.
This was the point he revealed to the camera: "When I was 10 years old I was sat in crack houses watching people inject heroin. I watched a woman overdose and die when I was 10."
Brown has been moved from 27 prisons in four years for attacking members of prison staff and fellow inmates. He has been behind bars for the nine years in the past decade.
As he tried to hold back his tears, he spoke about his own child, saying: "My son just turned six and I've missed it all. We're very close. When I spoke to him the other day he said, 'Daddy I don't want no presents, I just want you for my birthday'.
"My life's too much sometimes. I don't want to be nobody. I'm living a life I don't want to live no more. I hate it. I broke a long time ago. It just didn't show."
Viewers took to Twitter with some actually sticking up for the lag. One said: "I felt for Troi; could see the huge amount of emotion in him. Glad he got a chance to be himself finally.
"Goes to show the hamster wheel that people can be stuck on, that prison just typically reinforces."
Another added: "What the actual fuck is wrong with me, I've fallen in love with Troi on this Prison documentary on channel 4. Just want him to get out and sort his life out."
While a third commented: "So does anyone know where I can get this Troi's jail address from Prison on Channel 4? Asking for a friend."
Speaking earlier in the programme, he had a completely different outlook on things when he said: "Been here a fucking week with no proper tea, no phone call home.
"It's a high risk situation and every one of those wearing black trousers and white top is likely to get it from me. They're front line. They're a bunch of fucking liars, I'll knock them all over the place."
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