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As you'll be able to tell from the pictures, Neo - a Neapolitan mastiff - has quite a wrinkly face.
However, the very wrinkles that make him look so great were causing him some serious issues with his vision, and he's had to have a doggy facelift.
The upshot of that was that they've tautened up a load of the skin that was sagging down over his eyes and onto his eyelids, and removed more than a kilogram of it, giving Neo a new lease on life with greatly improved vision.
Mark now says that he can finally see the funny side of things, having not been able to before because his dog - and his family - was in a state of distress.
As for Neo, he can now just see the normal side of things, having previously only been able to stare at flaps of his own skin.
Hutchins explained: "I know it sounds a bit mad when you talk about a dog having a facelift but it was a very traumatic time for the family.
"Neo was having a lot of problems with his face and eyes because he had so much saggy skin hanging down and he was in a lot of pain and discomfort.
"It was obvious something had to be done, although we were very worried that he wouldn't look the same afterwards, especially my daughter Millie, who was a bit tearful over it all.
"Thankfully, the results have been amazing and made a big difference to Neo, who's recovered very well, and we owe a big thank you to the team at Eastcott.
"No-one believes me when I say the vets removed more than a kilo of skin, they think I'm joking, but it's absolutely true and Neo's all the better for it."
Ida Gilbert, head of veterinary ophthalmology at Eastcott, explained: "Neo was clearly struggling, so he was considered to be an urgent case and was prioritised for surgery.
"His vision was poor due to his eyelid conformation and extremely heavy facial folds. He had also developed very sore eyes because of the irritation from his condition.
"The constant irritation caused him to rub his eyes repeatedly, which worsened the situation, and he'd also become anxious about anyone attempting to handle around his eyes and face, which made the application of eye drops nearly impossible for his owners."
Andrew Phillips, another vet who assisted with the surgery, added: "Everything went well and it has really given him a new lease of life and opened his eyes again to the world around him.
"He has healed very nicely and his owners report he is a much happier dog as a result of the surgery."
That's good news, then. As long as Neo is happier in his own skin.
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