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Furious Driver Parks Range Rover Covered With Warnings Outside Dealership

Furious Driver Parks Range Rover Covered With Warnings Outside Dealership

If you're going to complain about something, why not complain about it in a way that's going to get you noticed? Especially if you've already tried the usual avenues and have had no luck.

That's the route 33-year-old Steven Hamilton from Birmingham took after being extremely dissatisfied with the customer service provided by a Land Rover dealership.

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Steven, who owns an events company and has reportedly spent over £700,000 at the dealership over the course of a decade, bought the car for his wife - and soon-to-be mother of his children - but within days of purchasing it there were problems with the air bags and the engine oil.

Credit: SWNS
Credit: SWNS

Although he had taken out a three-year warranty, when he called to complain he was left on hold for five-and-a-half hours and nothing was done to repair his car.

According to the Daily Mail, the dealership have kept the car for seven weeks in order to fix its broken gearbox and haven't given him a deadline for when the work will be completed.

So Steven has taken matters into his own hands and parked one of his other Range Rovers outside the dealership and covered it with a list of complaints. The 2016 Range Rover Vogue was left in a central reservation opposite Lancaster Land Rover on Tyburn Road, Erdington on Tuesday.

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A message on both sides of the car reads 'Do not use this dealership', with further complaints listed underneath. These include 'bad customer service', 'totally incompetent', 'lack of communication' and 'cannot fix the car'.

On the back of the car, there's a message that simply reads: 'Range Rover do not care'.

Speaking to the Daily Mail, Steven explained how the inaction of the dealership led him to take such drastic actions.

"I went to a specialist graphic designer to mark the car with the words I wanted," he said.

Credit: SWNS
Credit: SWNS

"Then I decided to park it outside the dealership as I thought, 'I'm not going to let this happen to anyone else.'

"I've since been contacted several times by the dealership. They've even offered me free champagne, but I don't drink. All I want is for them to fix the car.

"We're in disputes at the moment. But I have given them the spare key and said, 'Bring it into the garage, fix it and drop it back off outside my house.'"

Risky but bold strategy. Who do you think will win?

A spokesperson for the Range Rover dealership told the Mail: "We do not discuss individual customer cases."

Featured Image Credit: SWNS

Topics: uk news, Cars

Mischa Pearlman

Mischa is a freelance journalist usually based in either New York or London. He has written for Kerrang!, Record Collector, NME, the New York Observer and FLOOD magazine, among others. Contact him at [email protected]

 

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