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A gamer was left bereft after forking out for a dodgy Xbox Series X, branding it a '£450 doorstop'.
Dane Weymes, from Hull, purchased the console from Smyths Toys as soon as the shop opened its doors on Tuesday (10 November).
However, the 26-year-old's excitement quickly turned to despair when he tried to use the expensive piece of kit, claiming it kept on crashing and seemed to be completely 'dead'.
Speaking about the disappointing purchase, Dane said Smyths Toys told him he would have to get in touch with Microsoft about the problem, but says the tech giants hasn't got back to him.
He told the Hull Daily Mail: "I pre-ordered the Xbox Series X and picked it up first thing from Smyths at 7am, but as soon as I got it home, I just couldn't get it to work.
"I have been trying to faff with it and fix it all day but it crashes all the time, shows green dots everywhere and no one is available to help me out so I'm stuck with a dead console. Well, stuck with a brick, basically.
"It is a £450 doorstop at the moment, as it's about as much use as that.
"I'm really disappointed that I can't get it to work and that Microsoft haven't got back to me.
"I've waited months for it and then I'll be stuck with it for the next few months if it can't be fixed, as they are sold out everywhere.
"All my friends' Xbox Series X consoles are working, but I've seen on Twitter that someone else had the same problem so it's more than just me with this issue."
He added: "I've been left in the dark and I was really looking forward to playing the new Call of Duty, Assassin's Creed on it, as the game can only be used on this new console."
A spokesperson for Microsoft later told LADbible: "Our customer service team has been in touch with Mr Weymes and is arranging to replace his Xbox Series X console."
According to the folks over at the gaming giant, the Xbox X Series is supposed to offer gamers 'a new level of fidelity, immediacy, precision and accuracy never before seen in console gaming'.
And according to reports, it's proving even too powerful for its own games.
For example, some have noticed that The Witcher 3: Wild Hunt loads so quickly that it looks broken.
Geralt can fast travel across the map instantly, moving so quickly that his in-game surroundings actually take a beat to appear around him.
But if you don't have the dollar around to be splashing out on the main console, you could instead opt for the Series S - the smallest Xbox ever - which will set you back just £249.99 and still seriously packs a punch.
The streamlined device is totally digital, which means that gamers won't need to clear out the house in order to store all their discs, and all saves and backups are stored in the cloud.
And if that wasn't enough, there's more. The Series S also gives players the option of pre-ordering and pre-installing games set for release, meaning you'll be at the head of the queue.
If you've just bought one, I hope you're having a better time of it than Dane.
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