Bisi Bennett, 38, picked a hospital that was in-network for her United Healthcare insurance when she gave birth to her son Dorian, who was born prematurely in November 2020.
He was born breech – meaning his head came out last – and wasn’t crying at first
Bennett told NPR: “They cut the cord, and the last thing I heard was ‘he has a pulse’ before they wheeled me away.
"I just cried tears of relief."
However, she had to switch insurance plans while her newborn was in intensive care, which she says led to major confusion.
In January 2021, when Dorian was still in the intensive care unit, her employer changed health plans to UMR.
Instead of billing United Healthcare for the treatment in 2020, and UMR for the treatment in 2021, the hospital billed both policies for both years.
Both refused to pay – meaning Bennett was landed with a payment of more than $550,000.
Speaking to CBS Mornings, Bennett said: "I was very upset when I saw the half-a-million-dollar bill because I felt like I done everything in my power to avoid them sending me that huge bill."
She added: "I called the hospital several times just to let them know, 'Hey, you guys are lumping the bill together, you need to split it out.’”
But despite her numerous calls, the hospital sent the same bill again - with details of a payment plan of nearly $46,000 (£34,000) a month, which Bennett said was ‘ridiculous’.
“I don't have $46,000 to pay a month," she said.
"I was scared that I was going to end up in collections.
"I hope that by doing this story, that they would really think about just health care from a holistic standpoint. Health is not just when you're in the hospital... It also has to do with how you treat someone after they've been discharged from the hospital."
Eventually, after being contacted by Kaiser Health News in October, the Advent Health Orlando Hospital revised the bill, updating it to a total of $300 (£225).
In a statement, United Healthcare said it did not receive the 2020 portion of the hospital bill until autumn this year, and it has since paid it.
The hospital said in a statement: "We apologize for the frustration this caused.
"For future patients like Ms. Bennett, who may experience a change in insurance during their treatment, this case has allowed us to identify opportunities within our system to improve the billing and communications process."
Featured Image Credit: CBS
Topics: US News
- Kid hasn't received Christmas present from family member for two years to repay Fortnite bill on grandma's card
- Kate Winslet donates £17,000 to mum forced to pay huge energy bill for daughter's life-support
- Motorcyclist records 'goodbye message' after being stuck for 30 hours in crash
- Mum Gives Birth To Huge Baby Who's Already Wearing Clothes For Two To Three Year Olds At 11 Months