Nationwide’s online banking service is down, leaving thousands of customers without access to funds or transfers.
The outage has been going since 7am this morning (21st December) and problems continue to persist.
Customers have reported problems with accessing and transferring funds on both the website and mobile banking app.
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Over on Twitter, Nationwide told customers at first that they “were not aware of any issues,” but that they would look into it immediately. They’ve since said that they are working on resolving it, but with no estimate of how long that will take.
Because of the delays with transfers as a result of the outage, customers have been advised not to attempt to make any more transfers until the problem has been resolved.
At 3pm, Nationwide responded to a customer asking when they could expect services to return to normal, saying "At the moment we don't have an exact time, but our team are working hard as we speak to ensure that this is resolved ASAP." The company also advised that updates would be provided on their website.
Customers have been tweeting about their concerns that the outage could go on into Christmas and they’re worried that payments they’re trying to make to people won’t go through. However, card payments in shops are still going through.
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"Can you at least give us an answer @AskNationwide? It’s costing me, and others money at this point and it’s beyond a joke that you’ve gone silent," one frustrated customer tweeted at midday, five hours after the issues started.
"This should be resolved immediately. Sort this out now - people need money for Christmas and making payments," wrote another at 3pm, with problems still persisting.
"Does anyone know what’s going on cause I have been waiting since 8.30am for this money to get in someone’s bank," said another.
Meanwhile, one customer sympathised with the staff of Nationwide and said: "Feel well sorry for anyone working the phones at Nationwide today. No payments in or out of accounts....at Christmas."
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At 6pm on 21st December, Nationwide tweeted a statement and apologised for the inconvenience.
At 1am on 22nd December, Nationwide tweeted and told customers the backlog of payments in a queue to go through had been cleared and normal service should resume. However, some customers were still reporting issues. Nationwide has been replying to customers on Twitter who have said they're still having issues.
Featured Image Credit: PA
