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FedEx Driver Refuses To Help Elderly Customer Who Had Fallen Over Outside Front Door

FedEx Driver Refuses To Help Elderly Customer Who Had Fallen Over Outside Front Door

A FedEx driver in the US has been videoed refusing to help an elderly customer after he had fallen over outside his front door.

Footage shared online shows the driver walking away from a property as the 89-year-old man from Galveston, Texas, who had fallen over.

In the clip, the delivery worker can be seen dropping a large box outside the man's home, just a few feet away from where he is lying on the floor.

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But rather than helping the man up, he walks straight back to his van to close the door and heads back out on his way.

As the driver walks off, the distressed man can be heard shouting: "A little help here, please... Give me a hand? I can't get up."

However, rather than go back and help the distressed pensioner, the FedEx employee says: "I can't do that poppa. I'm sorry."

To which the old man replies: "Oh okay."

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The FedEx driver walked away from the elderly man and refused to help him. Credit: YouTube/Maria Kouches
The FedEx driver walked away from the elderly man and refused to help him. Credit: YouTube/Maria Kouches

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According to the man's daughter Maria Kouches, he had been lying on the ground for around 15 minutes when the driver arrived to drop off the package.

Writing on Facebook, she said: "He didn't at least ring the doorbell or call 911! Thank God he's OK, but what if he hadn't been?"

Speaking to ABC News, she said her father has dementia and struggles with his legs, and has fallen before.

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And it wasn't until another 10 minutes after the FedEx driver had left that Ms Kouches arrived to help him back to his feet.

She told the publication: "We try to keep an eye on him but he does still move around with his walker.

"It seems he was maybe trying to go back inside and his leg gave out. He gets confused and easily upset with new things."

In a statement released by FedEx about the shocking incident, a spokesperson apologised to the man and his family, and said the company was 'reviewing' it.

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The statement read: "We extend our thoughts and concerns for the well-being of the person depicted in this video. The safety of our team members and customers in the communities that we serve is our highest priority."

It added: "We are reviewing the circumstances behind this incident and will take the appropriate action."

Featured Image Credit: YouTube/Maria Kouches

Topics: US News

Dominic Smithers

Dominic graduated from the University of Leeds with a degree in French and History. Like you, Dom has often questioned how much use a second language has been. Well, after stints working at the Manchester Evening News, the Accrington Observer and the Macclesfield Express, along with never setting foot in France, he realised the answer is surprisingly little. But I guess, c'est la vie. Contact us at [email protected]