A hotel manager has responded to a guest's complaints in the most matter of fact manner after the the visitor moaned about the lack of daylight in their room - despite it being 11pm in the evening, reports Irish news site Corkbeo.
The reviewer, who was a Danish tourist, took to TripAdvisor to explain 'Windows blinded - no day light', then later went on to add: "Why didn't [I] complain on arrival? Because I arrived around 11 pm."
The hotel manager of the Imperial Hotel in Cork, Ireland, responded to remind the customer that they arrived at 11pm and left at 8am, adding that there wasn't much daylight because darkness 'is common in Ireland during night time'.
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In the full complaint, the hotel's guest wrote: "Stayed in room 104 and paid EUR 150 [£130] exclusive breakfast.
"Windows blinded - no daylight
No separate shower cabin - only bath top with restricted access
Dirt marks on carpets.
Floor in restaurant all over greasy
Nowhere you had the feeling this is a clean hotel
"The guy in reception tried to explain without acknowledging the facts. Why didn't [I] complain on arrival? Because I arrived around 11 pm. I will not even consider to go back."
In response, the hotel's manager wrote: "Thank you for taking the time to review our hotel as you promised to our Front Office Manager when he refused to refund your stay.
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"You arrived at 11pm and left at 8am, it is the reason why you didn't have much day light in your room despite the 2 large windows, it is common in Ireland during night time. These windows are not blinded but frosted to protect your privacy in this room as we are based in the heart of Cork City.
"You have booked a Classic Twin room online with a bathtub, so it is exactly what we have allocated to you. Our Front Office Manager didn't invite you to complain on arrival but we could have change your room allocation if a walking shower was a requirement for you and available. But for that we needed you to mentioned it to us.
"My Team and myself are really sorry that you decided not to come back to our hotel, and I have amended your guest profile to make sure you do not book our hotel ever again by mistake."
Featured Image Credit: Imperial Hotel