Jet2 Holiday Customers Angry As Flights Continue And Quarantine Free Guarantee Removed
Package holiday company Jet2 has enraged customers after removing a 'quarantine free' holiday pledge from their website and continuing to fly to Spain despite increased restrictions on those returning.
Anyone heading back into the UK from Spain must now complete a 14-day compulsory period of self-isolation after the UK government changed the rules following a spike in coronavirus cases in the country.
The rules came into effect as of midnight last night, but Jet2 was still offering and operating flights as of today.
They had previously offered a three step pledge on their website in which they said they wouldn't take passengers to any country that would require them to quarantine upon their return.
However, that has now been removed from the website.
The 'worry-free guarantee' had read: "There's no need to worry - we'll only take you to destinations where you don't have to quarantine, so you can really enjoy your time away."
It's not immediately clear when the pledge was removed, but it was still there on Thursday, and it's now gone.
That makes it appear as if they've reacted to the news by simply getting rid of their quarantine guarantee.
Naturally, some of those planning to head out to Spain aren't best pleased.
One person tweeted: "Yes but they've not advised against all but essential travel to canary. Jet2 changed their pledge last night. So now we still go and have quarantine. It's a joke. They must honour original pledge."
To be fair to them, the government didn't give much notice on the changing of the rules, and they can't just disobey those rules if it means there's a chance of bringing more coronavirus cases back in.
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Another person said: "My partner goes every year and was booked for June, this was pushed forward to 29th July with the understanding Jet2 would cancel any flights for quarantine countries. They have now removed that promise."
A third wrote: "Jet2 are flying to Spain and have removed their 'quarantine free guarantee' policy to replace it with '14 day self-isolation' is required upon re-entry to the UK."
Brits have been left 'panicking' in Spain after learning of the news last night.
There are talks ongoing between the Balearic Islands to encourage Britain to allow for travel to that region without the necessity of quarantine.
However, as it stands, the mandatory self-isolation period applies to all regions of Spain, including the Balearic and Canary Islands.
A statement from Jet2 reads: "Like all airlines and tour operators, we are operating in an extremely difficult and fast-moving situation.
"Travel advice is changing all the time, often with little or no notice, and in the case of Spain and its islands, the advice is inconsistent. We are having to make difficult and complex decisions in response to this, including keeping our policies under constant review.
"We urge the government to provide the industry with more clarity, so that we can keep our all-important customers up to date and informed.
"Following the latest advice regarding travel to the UK from Spain, we are still operating flights and holidays to four destinations in Mainland Spain (Costa de Almeria, Alicante, Malaga and Murcia), which are open and are located away from areas which have been impacted by increased cases of Covid-19.
"In light of the updated advice from the UK Foreign and Commonwealth Office (FCO), we are providing customers travelling to these four destinations with a number of options including continuing with their travel as planned, a refund credit note, a fee free amendment, or a refund.
"We are also continuing to operate flights and holidays to our destinations in the Balearic Islands and the Canary Islands as scheduled.
"Because the FCO travel advice to these destinations remains unchanged, our usual terms and conditions apply.
"As always, we advise customers to purchase appropriate travel insurance before travelling. This is a fast-moving situation, which we are continuing to monitor very closely."
Featured Image Credit: PA
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