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Elderly Man Arrested After Complaining To Phone Operator 24,000 Times In Two Years

Elderly Man Arrested After Complaining To Phone Operator 24,000 Times In Two Years

An elderly Japanese man has been arrested after complaining to his telecommunications operator 24,000 times over the course of two years.

The 71-year-old, named Akitoshi Okamoto, repeatedly called telecom company KDDI, often demanding that he received an apology for alleged contract violations.

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According to local media, some elderly citizens in Japan regularly contact their phone companies to ask about trivial issues such as how to send an email or join Netflix - something that's reportedly placed a huge burden on customer service staff in the country.

Okamoto is from the city of Kasukabe in the central Japanese prefecture of Saitama.

Akitoshi Okamoto. Credit: CEN
Akitoshi Okamoto. Credit: CEN

He was arrested for calling telecom company KDDI's free customer service hotline 411 times during a single week last month.

Some of his complaints demanded that the company 'apologises for violating our contract and for unfair business practices'.

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Local media reports that KDDI did not initially want to press charges against the client over the matter, but continual complaints began to affect the customer service staff, and Okomoto was subsequently arrested.

On average, he reportedly called 33 times a day.

Local police say that Okomoto was upset over the fact his phone could not pick up radio broadcasts.

Credit: CEN
Credit: CEN

Okomoto may be charged with obstruction of business - which is an offence in Japan that makes it illegal for someone to interfere with a company's ability to carry out regular business practices - but the probe is ongoing.

Meanwhile, in Ireland, a hotel manager recently found a witty way to deal with one customer's complaint, which claimed the room had no daylight, among other downfalls.

The reviewer, who was a Danish tourist, took to TripAdvisor to explain 'Windows blinded - no day light', then later went on to add: "Why didn't [I] complain on arrival? Because I arrived around 11 pm."

The one-star review. Credit: TripAdvisor
The one-star review. Credit: TripAdvisor

The hotel manager of the Imperial Hotel in Cork, Ireland, responded to remind the customer that they arrived at 11pm and left at 8am, adding that there wasn't much daylight because darkness 'is common in Ireland during night time'.

The manager's full reply read: "Thank you for taking the time to review our hotel as you promised to our Front Office Manager when he refused to refund your stay.

"You arrived at 11pm and left at 8am, it is the reason why you didn't have much day light in your room despite the 2 large windows, it is common in Ireland during night time. These windows are not blinded but frosted to protect your privacy in this room as we are based in the heart of Cork City.

Credit: Imperial Hotel
Credit: Imperial Hotel

"You have booked a Classic Twin room online with a bathtub, so it is exactly what we have allocated to you. Our Front Office Manager didn't invite you to complain on arrival but we could have change your room allocation if a walking shower was a requirement for you and available. But for that we needed you to mentioned it to us.

"My Team and myself are really sorry that you decided not to come back to our hotel, and I have amended your guest profile to make sure you do not book our hotel ever again by mistake."

Featured Image Credit: CEN

Topics: World News, News, Japan

Jess Hardiman

Jess is a journalist at LADbible who graduated from Manchester University with a degree in Film Studies, English Language and Linguistics - indecisiveness at its finest, right there. She also works for FOODbible and its sister page Seitanists, which are both a safe haven for her to channel a love for homemade pasta, fennel and everything else in between. You can contact Jess at [email protected]

 

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