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A video has emerged showing a man being refused free tap water at a bar - despite making it clear he has a condition and needs to take medication.
Jonathan White, 25, asked a bartender for a glass of tap water in the Clock Hotel pub, but instead he was told to pay £1 for a bottle.
He says he only took out two pints' worth of cash with him, didn't have a debit card with him and his American Express wasn't working.
As Jonathan continued to explain his situation at the pub in Hebburn, North Tyneside, the staff member said: "You can tape us as much as you like," before appearing to swipe at his phone.
The cabin crew member, who was out with his friend Shaun, said he was 'shocked, upset, and already vulnerable', and went to the police to report the incident.
He explained: "I was anxious and scared. She wasn't supposed to be charging us anyway for tap water. When I raised this with her, she made me feel really vulnerable.
"I was made to feel stupid and insecure around her. Shaun thought she was nasty. I even told her that I'd bought two pints, and then she hit me.
"I couldn't see why she wouldn't just pour me a glass of water for my medication."
Jonathan was perfectly within his rights to have a free glass of water, as UK law requires licensed premises to provide 'free potable water' to their customers upon request.
This means anywhere authorised to serve alcohol - just like this bar, as well as pubs, nightclubs, restaurants, cinemas, theatres and even village and community halls are required to serve free water.
Police are now investigating the incident, which unfolded last weekend.
A spokesperson for Northumbria Police said: "Shortly before 10pm, June 15, police received a report of an assault at the Clock Hotel, Hebburn.
"Enquiries are ongoing and anyone with any information is asked to contact police by calling 101 and quoting reference number 1217 15/06/19."
The Clock Hotel has been contacted for comment.
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