A Tesla Model 3 owner has shared a video that shows the bumper flying off his car as he drives through a puddle.
The owner, Logan Derouanna, claims that he was initially told by the company that it was an 'act of god'.
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Derouanna shared the video and subsequent photos of his 'brand new' vehicle on Twitter when the incident first happened.
The first video appears to show him driving at a fair speed, but he then released footage of the front view of the car, which he claims shows him driving at 10 to 15 miles per hour.
Speaking to insideevs.com, he said: "I was driving in the rain with my girlfriend and her father, decelerating about to make a right turn (going into the turn lane) when all of a sudden we heard a big noise. I thought we got rear-ended. I pulled into the nearest parking lot and went outside, and the whole back of my car was off.
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"I waited for them for over an hour, so I decided to call. They told me they were sending me a quote for how much it would cost. I asked if they could cover it, and I kept getting transferred and transferred and transferred... One person told me it was an act of God."
He told the news outlet that he loves the car, and this is the first issue that he has had with it.
Derouanna added: "My dad had to email the manager with our lawyer, and the manager just called my dad and said it's a known issue, and they are covering it all for me and bringing a tow to my house. They're ordering new parts for it and fixing it."
Other reports have emerged on Reddit in the past that suggest the issue is ongoing and is related to heavy rain.
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LADbible has reached out to Tesla for comment.