A woman says her Christmas has been ruined thanks a 'disgusting' Hermes delivery.
Nicola Rooney, from Birkenhead, Wirral, had been waiting for a gift for her partner, Tank, to arrive and decided to get in touch with the online shop Studio to see what was going on.
The 38-year-old said she was confused because she didn't think it should take almost two weeks for a shaver to arrive.
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And when she spoke to Hermes about the shaver, the company told her that it had already been delivered.
She said: "I ordered a £32 Remmington shaver for my husband and was wondering where it was, because it doesn't take 12 days to get here.
"When I contacted Studio they said it had been delivered. I checked with Hermes and they had a picture of it just on the doorstep.
"I never received this, it was clear from the picture I didn't receive it."
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Nicola blasted Hermes over the botched delievery, saying it had ruined her Christmas.
She said: "It is disgusting. You can clearly see in the picture no one was there to take the parcel, they usually have photos of a delivery showing the door open, but this is obviously closed.
"It is really frustrating because we live on the corner and everyone can just see it.
"It has completely ruined Christmas for him [Tank] because there is no surprise."
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Since her complaint, Nicola says she has agreed a refund with Studio, which has now sent her a new shaver.
She added: "It is the principle of the matter. I have seen similar things like this happen to others.
"Something needs to be done, Hermes has a duty of care, they should be named and shamed.
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"I am lucky, it wasn't massively valuable and I have had a refund. But it could have been something very expensive so to just dump it is unacceptable, they are not taking any pride in this."
A spokesperson for Hermes said the company had apologised to Nicola for the inconvenience.
They said: "We have been in contact with Ms Rooney to apologise for any inconvenience and provide her with a full refund so that she can order another shaver in time for Christmas.
"This is a very busy time of year and our local couriers are working hard to deliver, so we would ask that people try to be at home when expecting a delivery or choose an alternative service such as deliver to a neighbour or ParcelShop where available.
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"Anyone experiencing delivery issues should contact their retailer or seller in the first instance, who will in turn contact Hermes if required."
Topics: Christmas