An Amazon driver has been fired after footage showed him appearing to steal a PlayStation 5 console, which had been a customer's birthday present for their son.
A video clip shared online by the Walker family from Launton, near Bicester, showed the courier parking up at the house and appearing to handle a large box at the back of the van - something they believe was a long-awaited PlayStation 5, the console that's been hard to track down since it was released recently.
They said the PlayStation was supposedly delivered at the same time as their other parcels, according to delivery updates on their account, but that it never appeared on their doorstep.
Richard Walker posted the CCTV footage on Facebook and Twitter, hoping that it may draw attention to their cause.
The Facebook post said: "Today is my son's 16th birthday and this is footage of an Amazon delivery driver stealing his birthday present which was a PlayStation 5.
"He brings 1 small package to our door and then goes back to his van and gets 2 more small packages from the front. These are the only packages that have been delivered. But the account also has the PS5 as delivered at the same time. This is because, as you can see, at 14:41:39 he gets a large parcel out of the van and then puts it back at 14:42:18. This is obviously when he scans it as delivered.
"All the parcels delivered are either on the doorstep or in his hand before he goes to the back of the van. He therefore has no reason to go to the back of the van apart from to get the PS5 which is then conveniently scanned but never delivered."
The boy's mother, Jenni Walker, said Amazon offered a £5 gift voucher for compensation, but later increased this to £50 and a refund.
Speaking to LADbible, she said: "We shared it on social media after getting repeatedly fobbed off by Amazon. The depot promised to send us one last weekend, then they said 5-7 days and now who knows?"
Her daughter also drove down to the local Amazon depot to confront the site's boss with the CCTV footage, which was when it was confirmed that the driver in the video was one of the employees.
But Jenni said the family's main concern was finding a replacement console for her son - who she said didn't want to get the driver into any trouble.
"Our main aim is to get a PS5 replacement for our son," she said.
"However we are avoiding eBay and resellers incase these have been stolen from other people too."
Amazon has now said the delivery driver will no longer be working with the company.
In a statement supplied to LADbible, a spokesperson said: "We have very high standards for our delivery service providers and how they serve customers.
"The delivery associate will no longer be delivering on behalf of Amazon."
LADbible has approached Thames Valley Police for comment.