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​Designer Shoe Brand Owner Has Brutal Response To Customer's Complaint About Shoes

Jess Hardiman

Published 
| Last updated 

​Designer Shoe Brand Owner Has Brutal Response To Customer's Complaint About Shoes

The owner of a designer footwear brand has hit back at a customer after they complained about a pair of trainers on social media - saying it looks like the wearer had been 'kick starting motorbikes' in them.

Tommy Mallett, who is well-known for starring in The Only Way Is Essex, is the owner of 'contemporary British label' Mallett London, which sells premium footwear.

According to its website, the brand's products combine 'slick designs with an urban aesthetic', with styles costing from around £175.

Tommy Mallett. Credit: PA
Tommy Mallett. Credit: PA

A disgruntled customer has tweeted Mallett directly after saying he felt 'utterly disappointed' by a pair of trainers his son had bought, claiming they had 'fallen apart' just six months after they were purchased.

They wrote: "@tommy_mallet my son bought a pair of your trainers for £165 from Flannels in February 2021 6 months later they have fallen apart this is not what I expect for A that kind of money and B a designer brand utterly disappointed."

But Mallett, 29, wasn't prepared to simply accept the comments, responding: "Jonathan, even if they was steel toe cap boots, the way your son has thrashed them shoes I don't know what you expect?

"Leather doesn't scratch itself and mesh doesn't rip by itself... looks like he's been kick starting motorbikes in them."

Many people actually came to Mallett's defence, agreeing that it looked like they'd been 'well worn', while others said they hadn't experienced any similar issues with the brand's footwear.

One wrote: "Got 3 pairs, including them ones, no issues whatsoever! What has he been doing in them?"

Someone else said: "I don't see a manufacturing fault there at all! They've been well worn and trashed! Gotta love the audacity though."

Another commented: "Had a pair of mine for 3 years. Top quality and have 3-4 other pairs. Never been an issue."

A fourth joked: "F*** me, did he lend them to The Proclaimers?"

Featured Image Credit: Instagram/Tommy Mallett

Topics: UK News, News, Shoes, Fashion, Twitter

Jess Hardiman
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