Furious Couple Find 200 Faults In New Build Home
A family who say their home must have been built by 'drunk' people have found more than 200 faults in their new-build property.
Rebecca Chrystal, 39, and David Mount, 40, soon started to realise their home was full of faults - from misaligned walls, uneven floors and cracks in the ceiling - when they moved in back in December 2018.
The couple say they repeatedly contacted housing developer Persimmon Homes, and were sent out a stream of contractors to fix the errors in their house in Norfolk.
Having moved into their house using the Help to Buy scheme, Rebecca and David had filled six sides of A4 paper listing all the issues with the house.
Rebecca was pregnant when they moved in, and she said the struggles they experienced affected both of their mental health.
She said: "When I spoke to them [Persimmon Homes] over the phone, I said 'were the builders drunk when they built it?' There were so many problems, everything looked rushed.
"When we first moved in I didn't want to live here, I hated it and was in tears."
Rebecca, who works as a personal assistant, added: "Contractors have been back and forth and then we went into lockdown, which is no one's fault, but since then we have still had more snags.
"It's constant battles getting contractors to come, it's tiring and stressful constantly having to organise the work being done and fight them over every little thing.
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"If we had the money we would pay for it ourselves. The whole reason we bought it was so we wouldn't have to do anything to it when we moved in and it would be ready."
Other faults they've found included uneven concrete flooring, cracks in the ceiling, walls that were not aligned, and the bathroom flooring was not stuck down and needed relaying.
Rebecca said: "We are having to have the en-suite bathroom flooring retiled again. Behind some chipboard in a kitchen cupboard they [the builders] had hidden a pile of rubble and just boarded it up.
"The oven suddenly went off due to a loose fuse, apparently it could have caught fire. There was leakage to part of the floor as well."
David, who works in property maintenance for a charity, said the process has been frustrating.
He added: "It's been nearly two years. We hoped for it to be ready before Christmas 2018 and thought we wouldn't have to do anything when we moved in. But it's been a catalogue of errors, it's been so frustrating.
"We're not looking for compensation, we are looking for them to change the way they do things going forward."
Persimmon Homes Suffolk apologised to Rebecca and David and pledged to fix the problems that still needed rectifying. A spokesman said: "We apologise sincerely for the inconvenience caused.
"Our customer care team has been in regular contact and remains committed to resolving the outstanding issues.
"All of our new homes come with a two-year Persimmon warrant plus a 10-year insurance backed warranty, ensuring every property is built to rigorously inspected standards and providing reassurance to customers that defects will be rectified under the guarantee."
Featured Image Credit: SWNS
Topics: UK News
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