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Hermes 'Lost' Thousands Of Parcels Due To Machine Misreading Postcodes

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Hermes 'Lost' Thousands Of Parcels Due To Machine Misreading Postcodes

Hermes 'lost' thousands of items after one of its scanning machines misread postcodes, meaning items were sent to the wrong addresses.

Around 30,000 parcels were 'lost' leaving online shoppers wondering where their items were after they'd be dispatched to incorrect addresses, according to the Sun.

Credit: PA
Credit: PA

The paper reports it took more than two days for the delivery company to work out what the problem was. Hermes then fixed the issue and recalled all the parcels sent out. The company says the 'vast majority' have now been successfully delivered.

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Angry eBay seller Roger Brown, 50, sold a watch for £70 ($86) and paid Hermes £4 ($5) for delivery - however, it still hadn't arrived with the buyer after two weeks.

He told the Sun: "A lady at customer services told me the ­central hub misdirected parcels because it misread postcodes.

"She said it happened around May 28 and they're hoping the parcels might come back. To me, this isn't a satisfactory answer."

Roger said the woman told him she'd more than 30 calls about missing deliveries in an hour.

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He added: "They told me even though it was lost they won't pay for the full amount of the item lost. This is a mass failure of duty of care."

The company told the paper the mix-up affected delivery labels printed between 29 May and 1 June but that it has since been fixed.

A spokesperson said: "We apologise. The vast majority of parcels have now been successfully delivered."

LADbible has reached out to Hermes for comment.

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Last year, one Hermes' customer was left 'annoyed' after a courier appeared to think a doormat was a 'secure location' for a parcel.

The customer, a 28-year-old woman who didn't want to be named, shared a photo of her bulky item that had been left at a 'secure location', according to the Hermes tracking information.

Credit: Mercury News and Media
Credit: Mercury News and Media

She said: "I had come home from the pub when I spotted the parcel, and at first I thought my eyes were playing tricks on me. But no - the courier apparently really did think 'hiding' the package under the mat like that, leaving it clearly visible to anyone wandering past, was acceptable.

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"At the time, I laughed to myself but the next day I was quite annoyed anyone in the building could've spotted it.

"I've heard bizarre tales about couriers before, but this really was the good, the bad and the rug-ly."

A spokesperson from Hermes said at the time: "We apologise for the inconvenience. We will speak to the courier to ensure this does not happen again."

Featured Image Credit: PA

Topics: UK News

Claire Reid
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