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Many O2 customers are claiming they are still experiencing problems with the phone network, even though the company announced earlier that data services had been restored.
Millions of O2 customers were left without data access yesterday as a result of 'faulty software'.
This morning, the company released a statement, claiming that the problem had been fixed.
The statement read: "We can now report that our 4G network has been restored. Our technical teams will continue to monitor service performance closely over the next few days to ensure we remain stable. A review will be carried out with Ericsson to understand fully what happened.
"We'd like to thank our customers for their patience during the loss of service on Thursday 6 December and we're sorry for any impact the issue may have caused."
However, many customers have taken to social media, claiming they are still experiencing problems with the mobile operator:
@O2 phone now has 3g or 4g but its incredibly slow and barely works. Presume still ongoing issues? #o2 #o2down
- Louise walker (@LarisWalker) December 7, 2018
O2 offering you services from the 90's-00's #o2down #o2 #o2outage #caveman #stillnotfixed
- Kerri Goodfellow (@JustKez_XD) December 7, 2018
Is anyone still having problems sending texts?#o2down #o2outage #o2
- Sheepurs (@sheepurs) December 7, 2018
Yesterday, 02 boss, Mark Evans, issued an apology on behalf of the company.
He said: "I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can.
"We will continue to work with Ericsson, through the night, who have assured us that a full service will be restored for customers by the morning. We fully appreciate it's been a poor experience and we are really sorry."
However, some people seemed grateful for the data outage, or thought that people were generally overreacting to the problem:
I hope people going ballistic about #o2down can all calm down now. There's nothing quote like not being able to post your latest selfie on #snapchat or #instagram. #firstworldproblems
- Hugobossman (@Hugobossman4) December 7, 2018
Important takeaway from #o2down I use my phone & rely on my data wayyyy too much... At some point after 1999 it went a bit too far. Probably when I got my first iPhone
- Abi ن (@abivedder) December 7, 2018
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