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Ruthless Chippy Owner Lashes Out At Negative Tripadvisor Reviews

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Ruthless Chippy Owner Lashes Out At Negative Tripadvisor Reviews

A chip shop owner has been praised for hitting back at customers leaving bad reviews online.

Gary Moss runs The Old Smithy in Ambleside, the Lake District, and doesn't take too kindly to people making negative comments about his food.

So when a customer complained that staff refused to serve him a battered sausage, Gary hit back hard, mocking his spelling and telling him to 'go back to school'

The 55-year-old also explained that they were simply too busy to batter his sausage before telling him to 'stick his unbattered sausage right up his ar**'.

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He said: "Firstly Kyle, go back to school and learn how to spell you drop out T***. You wanted battered sausages and were told very politely that no sorry we just had plain sausages and were too busy or it was closing time.

"So you can take you your unbatterd [sic] sausage and stick it right up your ar**. Regarding your appalling customer service comment we always respond to f***s like you within four hours. Regards Gray.

Credit: Kennedy News and Media
Credit: Kennedy News and Media

"PS. f*** off elsewhere in future."

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Since it was shared on social media, the fiery exchange has been retweeted over 17,000 times, with people praising Gary's responses.

One user said: "It makes me wanna go!"

Another chimed in: "Aye just to suffer the abuse."

A third wrote: "My style of customer service."

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While another added: "Service with a scowl."

Speaking about review, Gary said: "I just don't stand for it. I don't mind giving abuse when they deserve it. I will insult them. I don't go swearing at old women and stuff or swearing in front of kids.

Credit: Kennedy News and Media
Credit: Kennedy News and Media

"I think comments like that one are rude and insulting - even when they don't realise. I think a one-star review is insulting if it's not justified. I'm sticking up for myself.

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"They'll leave a one-star review, when you know it's not justified, and sometimes they'll belittle you and use clever language. They might not swear but they're doing equally worse things to my replies.

"[Kyle] didn't say anything in the shop. He asked 'oh you can't batter a sausage?' and off he went. If I had time to do it I'd have done it.

"I was too busy and there was a queue of people behind so he'll have known I was busy. It might seem a simple thing but sometimes you're too busy to do anything else than the simple menu.

"I reacted like that because there's no need for that one star review. I don't have an anger problem. I'm a very laid back, calm person. It just gets under my skin.

"I think a lot of people understand that and people have come to my shop because they've seen my response to a review. I don't just do it for no reason."

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Credit: Kennedy News and Media
Credit: Kennedy News and Media

He added: "If anybody has an actual genuine complaint about something I'm willing to listen to them, but that's very, very rare. In a whole year of running my business I can count my complaints on one hand."

Following the original tweet, other scathing responses from Gary were posted, including one occasion he hit back at a review that labelled the Old Smithy's owner's son ignorant and suggested they should get better service and food from a nearby restaurant.

Gary, who opened the chippy in 2003 before selling it in 2008 and buying it back in 2014, told the unhappy visitor, known only as Stephen, to never return to his chippy and to 'go f*** himself - signing off the response with 'regards, the ignorant t*** Gary'.

Responding to one review he believes to be fake, questioning 'I don't know which is worse, the fish or Gary's hygiene', Gary called the reviewer 'sad', adding 'I really would like to meet you but not to chat'.

Featured Image Credit: Kennedy News and Media

Topics: Food

Dominic Smithers
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