Teen Rep Paid £1,000 To Stay In Room Strewn With Condoms
A teenage rep who forked out £1,000 for a working holiday says she was told to 'get off her lazy fat ass and clean' her hotel room after she complained it was 'littered with used condoms'.
Portia Nancarrow flew out to Zante last Thursday to do a season for Workers Family, who she says promised her 'memories that will last a lifetime'.
But according to the 19-year-old, she was instead left with a 'filthy' apartment above a takeaway.
The distressed teen says she even woke up one night to a stranger sat on the end of her bed - there was no lock on her door.
Portia, from Ebbw Vale, Wales, said: "It was unreal. When you went in, all the doors had holes in them from where people had been fighting.
"There was a smashed-up bed all over the floor, rubbish everywhere, the floor was stinking. I took my shoes off for two seconds and my feet were black.
"Nothing had been cleaned. The fridge was so rotten you couldn't even open it. When they lifted the bed up, this girl didn't want me to see it but she was picking used condoms up with her hands."
And things didn't get any better in the bathroom.
She added: "The toilet had poo all down the back of it and stunk the bathroom out.
"The showers - you wouldn't even have those in prison. It was a little sink thing that you stand in and wash yourself."
Portia says she didn't even have a pillow - when she complained, she says she was initially told to clean the apartment herself. But when she refused, she had to pay a member of staff £20 to do it.
On one occasion, after a night out, she reportedly woke to find an unknown man sat on the edge of her bed.
When she asked who he was, he said 'shag me', before she chased him out in fear.
"The first night my door was open because there was no air-con. This man walked into my room, sat on to my bed and said 'shag me'. This was a stranger," she recalled.
"I was screaming at him to get out and I didn't see him after that. For all they know, something could have happened to me.
"They get your money, send you over there, then that's it."
Portia had seen Workers Family and its partner Workers Rooms advertised online.
After paying for her flights, accommodation and membership, she was on her way to the Greek party island within weeks.
Portia said: "When I was messaging the bosses, they were making it out to be stress-free. I just needed to pay and it would be sorted.
"On the first night they arranged a night out for all the reps to go. When I came back my door was open and there was someone else asleep on my bed, who probably worked there. The door didn't even lock. I was like, 'What's going on?'"
Portia says she paid £600 for her her accommodation but booked her flight home on the second day.
She added: "It was my birthday out there as well, but that second night I didn't go out. I just booked my flight home.
"All that to go there for just two days [in the end]."
Once she was back home, the upset teen says she tried to contact the firm behind the trip but never got a response.
And when she posted her experience online, she was told by manager Mitch Hodson that he would have 'got [off his] lazy fat ass and cleaned the f***ing apartment'.
Portia said: "I went out on my own and I think that's why they took advantage. The whole experience was awful.
"They've massively done me over. They've taken all of that money that I could have spent on something else.
"My nan and dad paid for it - that's what's even worse. They were really worried."
Workers Family has since claimed that Mr Hodson is freelance and not employed by them. They have also said Portia only paid £460 for her accommodation, not £600.
However, Mr Hodson lists himself as business management at Workers Family on his social media and is one of the admins on the firm's Facebook group.
He said: "All us workers in every resort are one big family - the wages aren't great unless you work really hard but it's more then enough to live off. And also living conditions aren't as bad as made out - you share a room with three other people and if you keep it clean it's perfect.
"I said I would [have] got off MY fat ass and cleaned and not her fat ass."
Tony Furnival, another director at Workers Family, admitted that some of the faults - such as the fridge - should have been fixed.
However, he defended his company, saying: "I don't want you thinking for one second that I'm saying nothing she's said is true, but these young people get the lowest standard of accommodation.
"It's not good enough for year-round people, it's not good enough for tourists.
"These claims that people are going out there is so far from what I know to be true, that I'm a bit offended.
"I wasn't there on that day so these things about a lad going in the room, I can't lie and say I was there. But it's shared accommodation.
"There were faults on our part, but the way it's been painted, it's really over the top. When these people are told that it's basic accommodation, they know to expect that."
Featured Image Credit: Kennedy News