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The much-anticipated PS5 was released on Thursday and excited gamers eagerly waited for their consoles to be delivered.
However, numerous customers were left exasperated when they opened their package only to find... pet food.
I mean, it's bad enough when the supermarket substitutes your corn for peas, but a PlayStation switched out for a meaty pet pouch really takes the biscuit.
Thanks @AmazonUK for sending me this instead of the ps5 I ordered. And then telling me sorry, we can't send you the item you actually ordered because we ran out. So you're gonna have to wait over 10 days for a refund. Absolute shambles pic.twitter.com/2slEFxKxlc- Kirsty (@oopssimafan) November 20, 2020
It wasn't just pet food that was delivered in place of PlayStations. Other customers reported receiving the likes of air fryers and George Forman grills - which admittedly is an improvement on pet food.
Happy #PS5 day everyone. Tried to document our one's unveiling, but Amazon have tricked us with an unsolicited air fryer instead (after giving delivery password). Anyone else had this problem today? pic.twitter.com/99IUSzSJUU- Bex April May (@bexlectric) November 19, 2020
The exact same thing happened to me, I got a George Foreman grill!- Sam Felts (@Sam_Felts) November 20, 2020
Looked like the box had been opened at some point aswell.
Now I can't get a replacement because there is no stock anywhere in the UK even though I pre-ordered it 2 months in advance! pic.twitter.com/Cmg3BzVhvg
It is unclear why customers have received incorrect packages, though many have concluded that their consoles were stolen.
It is also unclear when UK customers will be able to get a replacement, as the PlayStation 5 is currently out of stock on the Amazon site.
An Amazon spokesperson told LADbible an investigation is under way.
They said: "We're all about making our customers happy, and that hasn't happened for a small proportion of these orders.
"We're really sorry about that and are investigating exactly what's happened. We're reaching out to every customer who's had a problem and made us aware so we can put it right.
"Anyone who has had an issue with any order can contact our customer services team for help."
You can contact Amazon customer services here.