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An airline has had a bit of a public relations crisis after sending a rude text message to a woman who was just trying to get her luggage back.
Marla Margolis had flown from Boston to Miami for a cruise holiday to celebrate her son's bar mitzvah when she realised that she had accidentally left her son and daughter's outfits in the overhead storage compartment.
She didn't leave it for long and contacted the airline company a few hours after they had been lost, hoping that there wouldn't be that much trouble in getting the things back.
However, as with basically everything that goes on in airports, it wasn't that simple.
The airline told her that she would have to make a claim for the lost luggage and then wait for them to come back to her.
Speaking with TV station WCVB she said: "All I needed to do was to talk to a human being at the airport.
"I didn't need to file something and find out 48 hours later if it was found."
Eventually, her frustration got the better of her and she might have said something a bit rude before she put the phone down. However, things escalated when she received a text from the airline that read: "I will put my foot up your ass you fucking whore."
Wow, that escalated quickly.
Marla came back to them by saying 'this is going right to the CEO'. She also tried to call them back but go no answer, except for a voicemail.
She took the matter to the complaints department (well, you would, wouldn't you?) but heard nothing back for about a week. After a week the company said that they were going to investigate the matter further, but Marla received another text message.
This time it said: "Are you enjoying my foot up your ass?"
During her interview, she continued: "This is totally, off the books, crazy
"I was very, very upset by the text. It wasn't that I couldn't get my answer.
"It was insult to injury to get this offensive text message."
American Airlines have interviewed the staff that dealt with Marla and are conducting a thorough investigation. Marla has also reported the incident to the police.
This incident occurred just days after a woman reported that another American Airlines employee called the police because a woman was unhappy about having her arm touched by another passenger.
Amber Phillips accused the company of calling the police on her for "flying fat and black" - her own words.
She was not eventually detained, but was understandably upset.
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