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‘Shenmue 3’ Developer Refuses To Refund Backers After Epic Games Store Switch

‘Shenmue 3’ Developer Refuses To Refund Backers After Epic Games Store Switch

We saw a little more of Shenmue III during the PC Gaming Show at E3 2019 yesterday. It sure looks authentically Shenmue, and chances are that most people who loved the original games on the SEGA Dreamcast are now in full-on hype mode for this third title, which comes out for PlayStation 4 and PC on November 19. I know right, that's this year.

But eagle-eyed sorts watching the new trailer - which you can see below - spotted that it showed the Epic Games store logo at the end. Just that, and the PS4 logo. Uh oh.

Originally, backers of Shenmue III's successful crowdfunding campaign had the option to get the game via Steam, when it was completed. Now, I don't want to wade into the whole Steam versus Epic nonsense, as to me it's a total non-issue. But, some people who wanted the game on Steam were unhappy, and reached out to the game's developers, Ys Net, to ask about a refund.

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However, the Shenmue III team, led by celebrated developer Yu Suzuki, has outright rejected any and all refund requests, reports Destructoid. The response sent to those asking for one reads as follows:

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"Thank you very much for contacting us. The launch was previously planned for distribution on Steam, however it was decided together with [publishers] Deep Silver after much discussion that the Epic Games store would be the best distribution platform option.

Shenmue 3
Shenmue 3

"Shenmue III will be distributed through the Epic Games store and will require the Epic Games store client to activate. We apologise for the sudden change in platform, however, refunds will not be granted for this change. We thank you for your support and look forward to delivering the Shenmue experience fans everywhere have been waiting so long for."

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Deep Silver has since confirmed that Shenmue III will eventually be available on Steam, albeit not at launch in November, which is no doubt a factor in refund requests being turned down. Nevertheless, if I was them, I'd maybe have a forklift ready for a quick getaway.

Keep up to speed with GAMINGbible and UNILAD Gaming's coverage of E3 2019 by following our Facebook pages, Twitter, and subscribing to Snapchat Discover.

Featured Image Credit: Ys Net/Deep Silver

Topics: video games, e3 2019, Deep Silver, Sega, Epic Games store, Shenmue 3, Steam, gamingbible, Trailer

Mike Diver

Head of Content at GAMINGbible. Former gigs include VICE Gaming, BBC Music, BBC Gaming Show. Author of 'Indie Games: The Complete Introduction to Indie Gaming' (2016), 'How to Be a Professional Gamer' (2016), 'Retro Gaming: A Byte-Sized History of Video Games' (2019). Contact: [email protected]