Families Storm Out And Demand Refund After 'Disappointing' Fortnite Festival

Parents were fuming after a shambolic video game festival left their kids crying.

The two-day Fortnite Live event was billed as the 'event of the year' for fans with a variety of exciting competitions and the 'Ultimate Fortnite Battle Royale'.

But things didn't quite go to plan and now hundreds of parents are demanding a refund from organisers of the weekender in Norwich.

Justine and Martin Petersen splashed out £40 on bringing their excited nine-year-old son Richard to the event, and were deeply let down by the attractions.

The angry mum said: "We queued for about 45 minutes to get through the gates, then joined another queue to get wristbands."

"There was a climbing wall that could only fit about four kids on it, the sort of thing you would only see at a school fete."

Families were left disappointed with the festival and are demanding a refund. Credit: SWNS
Families were left disappointed with the festival and are demanding a refund. Credit: SWNS

The 44-year-old said she and her family were particularly disappointed with the 'Cave Experience'.

"It was some sort of truck with a tarpaulin over the sides, then they had stuck a grey plastic slide on the back," she said.

"It wasn't even slippery. The kids were using their arms to push themselves down it.

"In front of that there was a merchandise stall. There were baseball caps with cannabis leaf logos on them."

She added: "We then went to the main building. There was a big inflatable llama with a crowd barrier around it, pushed against a wall.

One mum said thousands of people were queuing up for attractions. Credit: SWNS
One mum said thousands of people were queuing up for attractions. Credit: SWNS

"The main stage where they were meant to be having a dance competition was tiny."

They left within an hour.

Liam Buddle, 32, forked out £67.50 for tickets and a further £15 on tokens to bring his three sons Tyler, nine, Riley, and Dylan, both six, to the festival.

And safe to say, he wasn't too impressed either.

The supermarket manager said: "For me the big disappointment was the lack of entertainment and the dreary look of the place.

"There was really nothing to do, and the things that were there were of a poor standard for the money we spent."

One family was so disappointed they left within an hour of arriving. Credit: SWNS
One family was so disappointed they left within an hour of arriving. Credit: SWNS

"A lot of things were either not open or just completely not there. My children love Fortnite and after half an hour they were disappointed and wanted to leave."

But despite the complaints, event organiser Shaun Lord was adamant it was a 'fantastic show'.

Writing on their Facebook page, the organisers said that 'so many happy children have enjoyed a great day at Fortnite Live Norwich today'.

They later added: "However, these happy visitors have been accompanied by a mixed bag of feedback with the queues wearing thin on some visitor's patience and we sincerely apologise to those visitors who gave feedback regarding the queues."

Featured Image Credit: PA

Dominic Smithers

After graduating from Leeds University with a degree in French and History, Dom went onto gain an NCTJ journalism qualification. Since then he has worked as a reporter at the Manchester Evening News and the Macclesfield Express, covering breaking news, court, sports, and politics.

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