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Nationwide have been accused of “trolling” their customers after offering to pay just £60 in compensation after an error affected their users over December.
Their customers were hit with troubles with their online banking service, as well as delays to payments during recent moments.
The building society has since offered to compensate their customers for the “specific issue” which they identified to impact a number of direct debits on the 4th January.
However, some Nationwide users have clapped back at the building society, accusing them of “trolling” for what they believe to be an inadequate amount of reimbursement.
Nationwide customers recently took to Twitter to speak out about the compensation, where one user tagged the bank and said: “You guys are trolling, right? £60” along with a sweating laughing emoji.
Another user, @Calkerr10 shared his distaste in the bank’s amount of compensation which “ruined Christmas”, writing: “£60 apology for ruining Christmas? Leaving me stranded at the checkout whilst not getting access to my own money? £60? An absolute disgrace, and I can safely bet £60 I’m not the only one.”
The same user wrote in a different Tweet: “Nationwide building Society had been nothing short than a joke the past 6 months. £60 return whilst holding £1700 of my own money 2 days before Christmas. Scandalous.”
@AskNationwide £60 apology for ruining Christmas? Leaving me stranded at the checkout whilst not getting access to my own money? £60? An absolute disgrace, and I can safely bet £60 I’m not the only one. #nationwide #disgrace #scam— Callan Kerr (@Calkerr10) January 11, 2022
Aye nae bother Babs, Nationwide building Society had been nothing short than a joke the past 6 months. £60 return whilst holding £1700 of my own money 2 days before Christmas. Scandalous.— Callan Kerr (@Calkerr10) January 11, 2022
Another Twitter user called the ordeal an “appalling failure”, which she described on the social media platform as causing her “massive stress and inconvenience”.
Meanwhile, Nationwide have responded to individual customer’s tweets, apologizing and stating they are “investigating each case”.
A Nationwide Building Society spokesperson told LADbible: “We have contacted and compensated members who experienced a failed Direct Debit on 4th January as a result of not being able to transfer the necessary funds into their accounts. We apologise for the inconvenience caused.”
“Any member who experienced additional issues as a result of recent payment delays can visit us in branch, contact us on 0800 302 011 or via Twitter (@AskNationwide) to discuss their circumstances.”
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