Twitter user @Madesonee_, who worked at the H&M in the Oculus at the World Trade Center, posted the images on Wednesday (29 December).
In the tweet, which has since gone viral, she wrote: "I work at the H&M in the Oculus at World Trade & today a customer discovered lice on a rack of hoodies.
"They're not closing the store nor are they notifying employees of the problem. The section was just blocked off."
I work at the H&M in the Oculus at World Trade & today a customer discovered lice on a rack of hoodies. They're not closing the store nor are they notifying employees of the problem. The section was just blocked off. pic.twitter.com/eAIlOxfmJu- G's Technician (@Madesonee_) December 29, 2021
She claimed that a customer had notified her about the bugs while complaining that the store wasn't doing enough to address the issue.
Dozens of people took to the comments section to share their disgust, with one writing: "These are adult bedbugs. Store needs to be closed immediately."
Another said, "Looking at it just made me itch," while a third added: "This is exactly why physical stores are dying day by day. The concept of public shopping is low-key gross."
Some commenters agreed that the critters were bedbugs, while others argued they were lice or stink bugs, although none of these claims have been confirmed.
However, it looks like the shop has now closed its doors in order to investigate the matter.
A spokesperson for H&M has since told the Daily Mail that they are working to solve the issue, stating: "We take customer and employee safety extremely seriously.
"Out of an abundance of caution, we have closed the H&M store at Westfield World Trade Center in order to investigate fully."
The woman who posted the initial tweet has also muted the comments and explained that she is no longer working for the shop.
In the thread, she wrote: "Thank you to everyone concerned about me losing my job. my last day is Friday (I'm resigning because I hate it there).
"I apologized to my store manager because I did not expect my tweet to go up like this. I was just annoyed that it was being treated like a minor issue & it wasn't his fault. It's the company.
"My coworkers thanked me."
She continued: "This tweet is now muted. thank you to everyone who wasn't dumb and supported me. to those of you who love big companies so much, ieday."
LADbible has contacted H&M for comment.
Words: Daisy Phillipson