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A restaurant manager has defended serving chicken and chips to a customer’s kids on Christmas Day, saying there had been no demand for a traditional Christmas dinner.
Rick Arpino visited Ruposhi Indian Bar & Restaurant in Bury, Greater Manchester, with his partner and their four kids on Christmas Day.
The two adults ordered Indian meals for themselves and a traditional Christmas dinner for the kids - but says when the food arrived the children were served up chicken, chips and a fried tomato, the Manchester Evening News reports.
Leaving a scathing review on TripAdvisor, the man wrote: “I confirmed the booking over the phone - two Indian dinners for the adults and trad Xmas for the children.
“I then visited pre-visit for the manager to inform myself that they had decided not to serve turkey but chicken instead because of a lack of bookings - fair enough not a huge change and the kids properly wouldn't notice anyways.
“WOW!! Yes I knew the meat had changed but to not bother informing myself that they had decided not to serve up the Xmas trimmings at all and had swapped them for CHIPS and half a FRIED TOMATO - seriously!!
"What an absolute farce of a restaurant - Xmas Dinner ruined for our children on the whim of this establishment."
However, restaurant manager Shah Munim says customers were called up in the run up to 25 December to take orders and to explain that the restaurant wouldn’t be doing a traditional turkey roast due to lack of interest.
Munim said it wasn’t worth ‘all the hard work’ to pull together turkey and all the trimmings when so few people wanted to order it.
He said: "We want to please our customers. We gave them options. And they chose chicken and chips.
"I fully agree with them, they're not happy. I did my best.
"But unfortunately after leaving they wrote on Facebook and TripAdvisor. I don't know why they're doing that.”
He added: "It's a very hard time to run a business right now.
"It's easy for them to write a review on TripAdvisor but it's hard to run a business and to keep customers happy.”
Other happy customers stepped in to back the restaurant, with one person commenting: "We went yesterday, couldn't fault it we all had the curry - amazing. After all, it is an Indian curry house. If you want English food I would suggest you go to a pub or somewhere. They did come round asking if everything was ok so really you should off(sic) said something and not slag them off all over Facebook."
Another wrote: "I think Christmas dinner was ruined the second you decided to go for an Indian for a Christmas dinner!”
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