• iconNews
  • videos
  • entertainment
  • Home
  • News
    • UK News
    • US News
    • Australia
    • Ireland
    • World News
    • Weird News
    • Viral News
    • Sport
    • Technology
    • Science
    • True Crime
    • Travel
  • Entertainment
    • Celebrity
    • TV & Film
    • Netflix
    • Music
    • Gaming
    • TikTok
  • LAD Originals
    • Say Maaate to a Mate
    • Daily Ladness
    • Lad Files
    • UOKM8?
    • FreeToBe
    • Extinct
    • Citizen Reef
  • Advertise
  • Terms
  • Privacy & Cookies
  • LADbible Group
  • UNILAD
  • SPORTbible
  • GAMINGbible
  • Tyla
  • UNILAD Tech
  • FOODbible
  • License Our Content
  • About Us & Contact
  • Jobs
  • Latest
  • Topics A-Z
  • Authors
Facebook
Instagram
X
Threads
Snapchat
TikTok
YouTube

LAD Entertainment

YouTube

LAD Stories

Submit Your Content
Restaurant boss baffled after angry diner set timer and walked out

Home> News

Published 13:45 30 Oct 2022 GMT

Restaurant boss baffled after angry diner set timer and walked out

The diner said they waited an age and decided to leave after feeling forgotten

Dominic Smithers

Dominic Smithers

No matter the situation, no one likes slow service while eating out.

But while most Brits tend to just grin and bear it, one diner at a Staffordshire restaurant was not having it. At all.

The guest arrived at the Slamwich Club in Stoke recently, and sat at their table, waiting to have their drinks order taken.

However, after no one came to speak to them, the diner started a timer on their phone, and when the timer ran out before a member of staff came over to them, they got up and stormed out of the restaurant.

Advert

Sharing their experience on Tripadvisor, the disgruntled guest said they had been to the restaurant previously and loved it, but sadly their most recent visit was not up to the same standard.

The said: "We sat down and for over 15 minutes, we waited and no one came to us, despite the fact that they were clearing empty tables around us.

"Should we not have taken priority over clearing a table that no one was at?

The Slamwich Club.
The Slamwich Club/Facebook

"After 15 minutes had passed, I advised my wife to set a timer for 10 minutes and if no one comes to take our order, we would call it a day.

Advert

"Regrettably, after 25 minutes of waiting, no one came to even take a drinks order, so we decided to leave."

He added: "I felt extremely unvalued as a customer and this experience has certainly put me off returning."

Responding to the review, the eatery's management apologised, but said the customer should probably have tried to get the attention of a server before leaving.

If they had done, the restaurant said, the situation could have been sorted out in a few minutes.

They wrote: "We’re so sorry you had an unsatisfactory experience with us.

Advert

"Can you get in touch with us to confirm your date and time of visit? As we can’t find your name on our system and we need to check what staff were on shift so we can look into this issue further.

The diner set a timer after they were left waiting.
LADbible

"As you’ve previously visited and had a great experience - you’ll know that customer service is very important to us.

"Assuming it was Saturday, we were extremely busy - this is not an excuse for your order not to be taken and to receive little to no customer service. Our apologies.

"However, we do wish that rather than setting a timer, you just let a member of staff know - they are only human and sometimes they make mistakes, esp during a busy shift.

Advert

"Waiting around for 25 is not acceptable, and indicates that an issue has been made our end - it could of been rectified within 5 minutes if you’d just made us aware.

"We’re sorry you won’t be visiting us again, one positive experience and one negative experience - give us another chance! We’d like to make it up to you!"

Featured Image Credit: Shutterstock/LADbible

Topics: UK News

Dominic Smithers
Dominic Smithers

Dominic Smithers is LADbible's Editorial Lead. After graduating from the University of Leeds with a degree in French and History, he went on to write for the Manchester Evening News, the Accrington Observer and the Macclesfield Express. So as you can imagine, he’s spent many a night wondering just how useful that second language has been. But c'est la vie.

X

@SmithersDom

Advert

Advert

Advert

Choose your content:

5 hours ago
6 hours ago
  • 5 hours ago

    Man horrified to discover his new home is actually someone else's Airbnb

    Ben Echianu, from Manchester, branded the woman whom he believes posed as a landlord as 'heartless'

    News
  • 5 hours ago

    Christian Horner releases statement after being sacked by Red Bull after 20 years

    Horner shared a lengthy statement on social media

    News
  • 6 hours ago

    Donald Trump shuts down reporter who asked Jeffrey Epstein question following release of CCTV footage

    It seems the US President deems the topic to be no longer up for discussion

    News
  • 6 hours ago

    Cardiologist who had heart attack warns people to not 'make same mistake' over little-known warning sign

    The irony isn't lost on Dr William Wilson

    News
  • Angry Ginge shares truth after he was ‘arrested’ at British Grand Prix and ‘banned from Silverstone'
  • Viewers ‘dead’ as they point out hilariously odd detail from The 1975’s Glastonbury headliner set
  • Karen's Diner set for major re-brand based on one of UK's favourite restaurants months after closing branches
  • Bob Vylan’s US visas revoked after controversial ‘Death to the IDF’ chant at Glastonbury set