New Samsung Galaxy Foldable Phone Already Seems To Be Breaking
There's been a lot of excitement in the world of tech about Samsung's new foldable phone, which unlike the flip phones of yesteryear, fold in the middle of the screen.
The Galaxy Fold comes with a 7.3-inch display and all manner of impressive features, which you'd expect really at almost $2,000 (£1,530) per device.
However, journalists who were given early access to the phones seem to be having problems with them... though it may have been their fault.
Mark Gurman, from Bloomberg, said on Twitter that his device was 'completely broken' within two days.
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw- Mark Gurman (@markgurman) April 17, 2019
However, the journalist went on to reveal he had removed a protective layer that he wasn't supposed to, thinking it was one of those films that are just supposed to keep the screen nice pre-purchase.
The phone comes with this protective layer/film. Samsung says you are not supposed to remove it. I removed it, not knowing you're not supposed to (consumers won't know either). It appeared removable in the left corner, so I took it off. I believe this contributed to the problem. pic.twitter.com/fU646D2zpY- Mark Gurman (@markgurman) April 17, 2019
He was not alone either; YouTube user, Marques Brownlee, also said he removed the film and experienced similar problems.
PSA: There's a layer that appears to be a screen protector on the Galaxy Fold's display. It's NOT a screen protector. Do NOT remove it.- Marques Brownlee (@MKBHD) April 17, 2019
I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr
However, other journalists said their phones broke even though they hadn't removed the protective film, such as Dieter Bohn, executive editor of technology news site, The Verge.
In a statement given to The Verge, Samsung said it would 'thoroughly inspect' problems with the device and said it would ensure users were aware that they should not remove the protective film.
The statement read: "A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
"Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers."
The phone is due to go on sale on 26 April in the US.
Featured Image Credit: PA