• iconNews
  • videos
  • entertainment
  • Home
  • News
    • UK News
    • US News
    • Australia
    • Ireland
    • World News
    • Weird News
    • Viral News
    • Sport
    • Technology
    • Science
    • True Crime
    • Travel
  • Entertainment
    • Celebrity
    • TV & Film
    • Netflix
    • Music
    • Gaming
    • TikTok
  • LAD Originals
    • Say Maaate to a Mate
    • Daily Ladness
    • Lad Files
    • UOKM8?
    • FreeToBe
    • Extinct
    • Citizen Reef
  • Advertise
  • Terms
  • Privacy & Cookies
  • LADbible Group
  • UNILAD
  • SPORTbible
  • GAMINGbible
  • Tyla
  • UNILAD Tech
  • FOODbible
  • License Our Content
  • About Us & Contact
  • Jobs
  • Latest
  • Topics A-Z
  • Authors
Facebook
Instagram
X
Threads
Snapchat
TikTok
YouTube

LAD Entertainment

YouTube

LAD Stories

Submit Your Content
Amazon customer's 'horror story' after buying iPhone and getting something very different

Home> News> Technology

Published 14:59 15 Mar 2024 GMT

Amazon customer's 'horror story' after buying iPhone and getting something very different

Not quite the latest Apple product...

Tom Earnshaw

Tom Earnshaw

The excitement of ordering your new phone is something else. Say goodbye to the device you've treasured for the last few years, it's time for a new plaything.

But the disappointment of opening up the latest iPhone and finding it's not there cuts deep, and the fear starts to kick in over whether you've been scammed. Just ask one recent Amazon shopper.

In this day and age we're all (well, mostly all) wary of buying goods from outlets that look a bit dodgy.

It's why we stick to official sellers and massive companies who have a reputation for, quite literally, delivering the goods to our front doors.

Advert

So if you want the latest iPhone or Galaxy phone, you'll find ourselves going direct to Apple or Samsung. Failing that, it's the legit sellers like Amazon, Currys, CeX, Argos, or phone networks like O2 and EE.

But one person who opted for Amazon when it came to their newest iPhone was left with something rather different in their hands when the parcel arrived on Tuesday (12 March).

"So many horror stories with Amazon lately," they posted on the Amazon Prime subreddit feed. "Finally happened to me, I guess."

Amazon parcels.
Nathan Stirk / Getty Images

Responding, one Reddit user said: "Oh boy and I ordered a MacBook last week. Took a while also before they actually shipped it.

Advert

"Was your order straight from Amazon or a third party seller?"

The buyer confirmed they bought the iPhone 'direct from Amazon'.

Lodging a complaint with Amazon, they said: "I recorded the unpacking so that I have proof I got the wrong item. Hopefully I won’t have to use the video."

Instead of the iPhone the buyer was looking forward to unboxing, they got a pack of bike lights. Ouch.

Another user said 'never use Amazon for these high priced items', to which the buyer said: "Apple sell them full price though. Other retailers are £50 cheaper. But I guess you can argue £50 is not worth the risk and trouble."

Advert

iPhone? Nope, bike parts.
Reddit/@‌chopinheir

A third user added: "Sometimes there is a price to pay to keep your sanity."

An Amazon spokesperson was unable to comment on the individual case when approached by LADbible.

But they offered their apologies to the buyer and said they are 'working tirelessly' to stop instances like this from occurring.

They said: "We work hard to understand the circumstances around every case and find a resolution with the customer. Customer satisfaction is our utmost priority, and we’re sorry that customer experience in this case did not meet the high standards we expect.

Advert

"We have implemented additional controls that are already making it even harder for bad actors to defraud customers, selling partners and Amazon. We are collaborating with the authorities, and are working tirelessly to improve the customer experience in these cases."

Featured Image Credit: Reddit/@‌chopinheir / Nathan Stirk / Getty Images

Topics: Amazon, Technology, iPhone, Apple, Money, Shopping

Tom Earnshaw
Tom Earnshaw

Tom joined LADbible Group in 2024, currently working as SEO Lead across all brands including LADbible, UNILAD, SPORTbible, Tyla, UNILAD Tech, and GAMINGbible. He moved to the company from Reach plc where he enjoyed spells as a content editor and senior reporter for one of the country's most-read local news brands, LancsLive. When he's not in work, Tom spends his adult life as a suffering Manchester United supporter after a childhood filled with trebles and Premier League titles. You can't have it all forever, I suppose.

X

@TREarnshaw

Advert

Advert

Advert

  • Time to upgrade your phone? Pre-order the iPhone 16 series from September 13
  • iPhone experts reveal model that gives you the best value for your money
  • 20 of the weirdest (and essential) iPhone accessories to buy right now
  • 13 weird, unexpected, and useful last-minute gifts you can grab on Amazon

Choose your content:

7 hours ago
9 hours ago
10 hours ago
  • 7 hours ago

    Jurors reach partial verdict in Sean 'Diddy' Combs sex-trafficking trial

    The jury reached a partial verdict after more than 12 hours of deliberations, following weeks of disturbing testimony.

    News
  • 9 hours ago

    Archaeologists make 90 metre long Ancient Roman discovery buried on the ocean floor

    Divers excavated something in Italy that could reveal Roman-era secrets

    News
  • 10 hours ago

    'Worst shark attack ever' saw desperate crew feed dead to sharks as they circled in bloodbath

    If you've seen Jaws, then you'll know about this

    News
  • 10 hours ago

    'Infuriated' swingers speak out on the impact Diddy's 'freak-off' parties had on community

    Sean 'Diddy' Combs' lawyers caused an outcry in the swinging community

    News