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Man Banned From Every John Lewis And Waitrose For Returning TVs

Man Banned From Every John Lewis And Waitrose For Returning TVs

He's no longer allowed to enter their stores, or buy online.

Tom Wood

Tom Wood

A man from the Midlands has been banned from every John Lewis and Waitrose store in the country after buying and then returning 12 TVs to the shop.

Paul Chambers has claimed that the TV sets that he's bought from the John Lewis in Solihull over the past three years have a variety of problems including 'ghosting', 'calibrating', and 'pixelating'.

OK, then. That all seems perfectly normal so far.

Now, the department store has become tired of his constant returning and the operational manager has sent him a letter telling him he is no longer welcome in any other chain's stores.

Because John Lewis Partnership also owns the supermarket chain Waitrose, the ban has also been extended to all of their outlets too.

BPM Media

This latest move comes after the 54-year-old had already been banned from the Electrical Home Technology Department. Mr Chambers said that the decision to ban him from all stores was shocking to him, as he believes the faults to be genuine.

He said: "I have experienced lots of problems with the TVs. I have always bought Samsung and Panasonic makes from John Lewis.

"There have been problems with ghosting, calibrating and pixelating. I do suffer from epilepsy and I need the TV to be visually perfect.

"Every time I have taken them back the staff have been very friendly so i was shocked to receive this letter."

Fair enough, epilepsy is a serious problem. It does, however, beg the question of why he would continue to be so loyal to a TV retailer that had failed him on so many occasions?

BPM Media

John Lewis' letter read: "In light of your recent enquiries we now feel it necessary, and prudent, to terminate our business relationship with you. This decision applies to all John Lewis Department stores, and Waitrose.

"This will take immediate effect. Please advise we shall not process any orders you attempt to place by telephone or online channels

"We have taken this decision to our firm belief that that we are unable to meet your service needs, nor do we believe our range of products will meet your expectations.

"We would therefore ask you not to visit the Solihull store or any other John Lewis branch. if you do we shall ask you to leave immediately, we would not wish to embarrass you in this way so we would kindly ask you to comply with this request."

The letter doesn't mess about - That's it. Final. Not welcome.

BPM Media

Chambers continued: "I couldn't believe it when I opened the letter. They have banned me from every John Lewis in the country and I can't buy anything off them online. The TVs were faulty so I returned them. I had all sorts of problems with them so I simply returned them. I was paying up to £900 for the TVs so they had to be right.

"My friend has let me borrow his old TV now and it has been fine. But I would have liked to have gone back to John Lewis to buy another TV in the future."


A spokeswoman for John Lewis told the Birmingham Mail: "We're sorry to hear Mr Chambers is disappointed. We always want to deliver the very best service for our customers, so we never take this kind of action lightly or without investigation."

Featured Image Credit: BPM Media

Topics: John Lewis, Shopping, News, UK