Woman caught on CCTV putting hair in pub meal before demanding refund

A 'disgusted' pub owner was shocked when one of his customers was caught on CCTV putting their hair in a meal before demanding a refund.

Tom Croft, 32, says he was forced to give a refund to a woman who ordered a beef roast dinner after she claimed there was a hair in her food.

Take a look at the shocking clip below:

The CCTV footage - which was recorded at The Observatory in Blackburn, Lancs - involved the female customer whispering to a man, before pulling out a piece of her hair to put it on the half-eaten plate.

When the customer issued her complaint, she 'caused at the scene' at the bar and was given a full refund of £12.95.

Tom said: "We reviewed the footage to see what had gone wrong, incase a member of staff didn't have their hair tied back or whatever, but then we found the clip.

"I was disgusted and angry - very angry.

"There are people out there that are willing to put a business' reputation and staff's jobs at risks for a £12.95 meal.

"The kitchen team could have then thought it was their fault, when they had done absolutely nothing wrong."

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The pub boss - who has co-owned the restaurant for five and a half years - says he has never seen anything like this before.

He added that if he didn't find the CCTV footage, that his business' reputation would have 'been a big worry'.

Tom said: "We've not had anything happen like this before.

"If we hadn't found the CCTV footage, then our reputation would be a major concern and a big worry.

"People don't want to eat in places where you find hair in food.

"We have a five star food hygiene rating and adhere to all the food safety guidelines.

"But if we hadn't found the CCTV footage, then it could have quite easily damaged our reputation."

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Tom wants to warn other restaurant owners to keep a look out for any scammers.

"I just want to obviously warn other businesses to keep being vigilant," he said.

"You need to keep your eyes out, not just for these two people but incidents of a similar nature.

"There are people out there who are willing to chance this with another business."