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McDonald's UK and Ireland are making over £250 million worth of major changes to their restaurants.
Yep, that's right, your local Maccies might not look the same ever again, as the 'Convenience of the Future' project will see stores transform to offer 'greater speed, efficiency, and choice' to customers.
The work is planned to take place at 800 restaurants over the next four years, with the company saying in a press release that: "While the traditional walk-in and Drive-Thru remain core to how customers order, the redesign of McDonald’s kitchens and dining areas will better integrate digital sales channels, MyMcDonald’sApp, and make smarter use of space."
The changes are said to reflect the increasing demand for McDonald's delivery, which will hit its five-year anniversary this June, which is longer than any anniversary we've had.
The success of McDelivery has been marked by the company revealing that 50 percent of their sales now come in through digital channels; this includes McDelivery, phone, and self-order screens.
So, what can you expect to see as part of the redesign?
For starters, counters are set to change, with the company creating different sales channels, creating more space for eating and less congestion, which will come in handy on a drunken night out when hoards of people huddle together in an effort to hear their order.
Next up is a courier area at the entrance, which will make life way easier for delivery drives.
In addition, workers are set to get a new kitchen, with a bigger assembly area.
There's even supposed to be a better car-park layout, with separate parking for couriers, which means that there are hopefully fewer people around to witness your atrocious parking efforts.
Speaking of the changes, Gareth Pearson, McDonald’s UK&I Chief Operations Officer, said: “The pace of change within the restaurant industry is relentless, and the pandemic accelerated this with digital adoption gathering greater pace.
"Our customers rightly expect to have choice in how and where they order and collect their food, and our job is to ensure that every experience is a great one. For this to be the case, we know we also have to provide our restaurant teams and delivery partners with the best possible environment to work in.
“We strongly believe we have to continue to invest to grow, and this investment not only addresses how customers are ordering now but provides us with a platform to continue to adapt in the future, whatever that innovation looks like.”
The changes are also set to incorporate 'learnings and innovations' from the company's first net-zero carbon restaurant in Market Drayton.
So, there you have it, your local Maccies might be getting a pretty intense make-over.
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