Ryanair passengers were shocked to learn that the airline had completely forgotten about them after they were seemingly abandoned at the airport.
A reported group of 14 were stranded at Palma airport in Mallorca on Saturday (30 April) as the pilot flew off without them.
The holiday-goers had already checked in and arrived at the gate on time to discover they were unable to board the plane.
Well, the airline have informed us that it was, in fact, the mistake of an airport handler who 'who operates the airport shuttle bus at Palma De Mallorca'.
There was said to be no room on the final bus and as you'd expect, passengers were waiting for another shuttle to arrive.
Unfortunately the bus never came and passengers were perplexed as to how this could have happened, reports Balearic Islands newspaper Ultima Hora.
One person said: "I don’t understand how it could have happened?
"We have passed the QR code at the security check. In the system it should appear that we were on land."
Susana Guerrero, who suffers from cancer, was supposed to be flying to Malaga via a connecting flight for cancer treatment.
Speaking to Ultima Hora, she said: “At this point and after all this, I still don’t know if I’m going to spend the night at the airport or if they’ll let me go home.”
A Ryanair spokesperson provided a full statement to LADbible, which read: "The airport handler who operates the airport shuttle bus at Palma De Mallorca failed to collect this small group of passengers awaiting their bus at the airport gate to bring them to their plane, causing them to miss their flight to Malaga (30 Apr).
"Affected passengers received refreshment vouchers and were re-accommodated on a later flight, with one passenger opting for a refund.
"Ryanair apologises sincerely to passengers for this inconvenience."
Last month, an airline dropped their passengers off 200 miles away from their destination after being forced to land at the wrong airport.
Wizz Air passengers were shocked when the flight landed at Doncaster airport instead of London Gatwick, where it was supposed to have landed.
The airline told LADbible: "Wizz Air sincerely apologises for the inconvenience and disruption that was caused by the rerouting of its flight W9 5752 from Tel Aviv to London Gatwick on Easter Monday 18th April. Due to Air Traffic Control staff shortages and absences at London Gatwick, it was unfortunately not possible for the flight to land at the airport as planned. As Doncaster Sheffield was the only airport which was able to help at such short notice, the flight was redirected to the airport.
"We did all we could do to help our customers get back to Gatwick however the UK Easter holidays - and lack of available bus and train transfers - made this extremely difficult to manage.
"As a result, Wizz Air has now been in touch with all those affected passengers to apologise directly and accept claims for transportation to be reimbursed."
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