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A couple said they were left 'fuming' after RAC took '32 hours to rescue them'.
Sabrina Scantlebury and Luke Kennedy were travelling back from visiting relatives in Abberaron, Wales, when their Ford Transit camper van broke down.
The vehicle had a cracked fuel injector, and as such, they found themselves stranded at Cardiff West Services - almost 200 miles from their home in Lanivet, Cornwall.
It is in times like these when we are glad we have breakdown cover to come to our rescue - but Sabrina said help was not forthcoming.
The 31-year-old said they first called RAC at around 4.30pm on Sunday (5 September), but they weren't picked up until just before 1am on Tuesday.
Speaking to The Sun prior to being rescued yesterday, the care worker said: "We are fuming.
"We just want to get home. If I go into shock through all this stress I'd like to know who will be responsible for it.
"RAC called us yesterday at 4.30pm and offered us a taxi and train home. I said 'no' I want to get back with my vehicle to Cornwall.
"We've been here for over 24 hours and there doesn't seem to be any end in sight.
"We're desperate to get home and we've just been lucky that the staff at the service station have been so friendly and accommodating."
Sabrina said she didn't want to leave her van behind in case it was broken into, explaining that they spent their prolonged stay at the service station moving between the vehicle, Costa Coffee and Burger King - where they were given a free dinner.
She said that they had each been given £15 vouchers by RAC for their long wait at the service station, but this would not stop them from cancelling their cover immediately.
Sabrina said they ultimately made it back home 37 hours after calling RAC.
An RAC spokesperson told LADbible: "As Sabrina and Luke's camper van broke down late on Sunday afternoon and needed to be fixed at a garage, they agreed to stay in it at Cardiff West services.
"The next day we offered to get them home via taxi or train but they refused this.
"Getting them and their camper van 200 miles home was very challenging due to the pressures our breakdown recovery partners continue to face because of Covid and so many people holidaying in the UK. We're sorry we didn't meet their expectations this time."
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