Joe Harker
A woman spent a year going through 'hell' as massive Amazon parcels she hadn't ordered kept showing up at her door until her house was full of them.
In the end she only stopped the unwanted deliveries that came in droves from overwhelming her home because she started refusing to accept them.
Each parcel contains an unwanted car seat cover sold on Amazon by a Chinese retailer that somebody tried to send back.
ABC 7 reports that the car seats were being sold on Amazon by an account called 'Liusandedian', and in an instructive lesson to people on the dangers of ordering things on the internet without ever seeing the product it turns out a lot of people didn't like them once they turned up.
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However, this online seller had given the California woman's address as the place they should send the car seat cover if they wanted to return it, leading to her year of disaster as more and more of the boxes kept piling up on her property.
When the first one arrived she thought it might have been ordered by one of her neighbours who just got the house number on the delivery address wrong.
Sadly this turned out not to be the case as none of her neighbours knew anything about the parcel, and then more of them started to arrive.
The woman, going by the pseudonym 'Kay', told ABC 7 that she'd unwillingly become the point of return for loads of Amazon customers who were getting increasingly angry at the seller because they hadn't received a refund, not knowing the parcel they sent back had been stuck in Kay's garage.
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Kay filed six complaint tickets with Amazon and said that each time she was told they'd sort it out and the deliveries would stop in a couple of days, but they just kept coming.
She claimed that Amazon told her to sort the problem out herself by giving away the packages or trying to return them to delivery companies FedEx and UPS, but they have denied telling her to return the boxes.
According to Amazon's returns policy, a seller from outside the US selling to Americans needs to either provide a US-based address for returns, offer a refund to the customer without an obligation to return the item or give them a pre-paid international shipping label within two days.
In this case, the Chinese seller provided Kay's address as their American address for returns.
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Fortunately for the woman her ordeal is finally over, as ABC 7 reported that since one of their affiliates got in touch with Amazon over the matter they were thanked 'for bringing this to our attention'.
They said: "We’ve apologized to the customer and are working directly with her to pick up any packages while taking steps to permanently resolve this issue."
Since then, Amazon has sent staff round to her house to clear out the packages and Kay's home is finally free of the bothersome burden after more than a year of misery.