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John Lewis was forced to apologise to a customer after he claims he found a poo in a package.
Dan Rodgers, 29, had some new clothes ordered to his home in Cumbria, but he wasn't prepared for the added extra - a poo in a plastic bag.
When he picked it up after it was left outside by a Hermes driver, he opened it up to find that it 'smelled weird'.
He brought the bag inside after it was sent by a Hermes courier and opened it up - only to be shocked as a poo fell out.
Speaking to The Sun Online, he said: "It's all vacuum sealed, and everything was where it should be, so I just ripped it open and I saw my T-shirt and gloves fall out of the bag and onto my bed, and then I noticed it smelled a bit weird.
"I just thought 'what the...', it's unbelievable. I got my phone out and took a picture of it and I was like 'have you sent us a s***?'."
As you would, Dan took to Twitter to share the picture of his bonus poo, and was contacted by a customer service agent from the department store.
He said: "I think it's f***ing hilarious, I just wanted to find out what happened. They apologised, but as the conversation went on I told him 'mate, it's funny'.
"I ended up throwing the poo in a wheelie bin. How are you supposed to process it? Someone sent me a poo in the post... I can't find anything like it having happened anywhere."
Dan claims the package was completely sealed, meaning he doesn't think it's likely anyone could have messed with it.
He said: "I just ripped it open. I'm not in the habit of filming everything but I might be now.
"It was in the grey John Lewis bag, so I figured it's got to have been whoever sealed the bag.
"I can't believe it... it's a f***ing pandemic and someone's sent me a s***."
John Lewis staff tried to investigate the strange incident, but couldn't find a reason as to why the poo was sent to Dan.
A spokeswoman told The Sun: "We are utterly appalled and have apologised unreservedly to the customer.
"Despite a thorough investigation together with our delivery company including reviewing CCTV, this is still totally inexplicable."
LADbible has contacted Hermes for comment.
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