An angry woman decided to fake a house fire because Evri lost two of her parcels. Watch below:
Sania Shah of Milton Keynes said the delivery service 'ignored' her for a month.
The frustrated business owner sent parcels out for two customers who demanded a refund because the orders never showed up.
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As a result, she decided the only way to grab Evri's attention was by (pretending) to set her home alight.
The 27-year-old then sent Evri fake images of a random house on fire and - guess what - the head office responded.
She confessed to the fib but said 'extreme measures' were required to receive a response from a human and not a robot.
"The customers were reaching me asking where the parcel was and wanting a refund," Sania explained.
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"I'm willing to look for it, I'm not going to tell them that it's their problem and they can deal with it.
"I was at a loss because I sent the items and was being chased for a refund, I just wanted to know where the parcels were.
"I tried to call but it's so hard to get hold of them, it's a robot and at the end it says 'thank you, goodbye, go to our website'. I was emailing and that got me no reply.
"Live Chat finally got me in touch with someone. I started a conversation, they gave me a reference number and said 'someone will be in touch' so I replied saying 'help, your courier has set my house on fire'.
"They asked for two photos to start an investigation so I went on Google and found a house on fire.
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"It's bad and people have messaged me saying that it's someone's actual house but I'm not trying to use that to my advantage. I just needed someone to ring me, I didn't want to message.
"The next day I got a call. It was a lady who sounded like she was from head office, like she was the real deal. They obviously saw the fire and thought 'oh, this is serious'.
"She said she understood that a courier had set my house on fire and I said they hadn't but this is the extent I'd had to go to to get hold of someone.
"Then I asked her now that I had her on the phone if she could help me and she did. She probably knew I'd done a lot to get her to help me."
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Sania added: "This was a couple of hundred pounds to me, I'm just a small business.
"She told me what I needed to do to get the refund. I was able to send another product without having to make a loss because I was reimbursed.
"I'm not trying to encourage lying and giving Evri stress, but this is the extent people have to go to to get in touch and money doesn't grow on trees.
"I make custom clothes on the side to make people happy and then you get Evri stress and it's a put off when you're a small business but it hasn't stopped me. People understand.
"I don't use them anymore. People can't go through that, it's not ok. I don't understand how they get away with it.
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"People don't buy from me if they find out I'm using Evri so I make a conscious effort to use Royal Mail."
An Evri spokesman said: "We are sorry to hear about Sania's experience.
"As Sania had arranged delivery via a third party logistics agency we are limited in the information we can access and have previously advised her to be in contact directly with her contracted logistics partner.
"As the UK's biggest dedicated parcels company in the UK, we deliver 700 million parcels each year and are proud that 99% of our parcels are delivered on time.
"We have invested significantly in our onshore customer service operations in the UK, with dedicated teams in each depot.
"If a customer has a problem with a delivery that cannot be solved through our chatbot our dedicated teams will call the customer once they have carried out a detailed investigation, which involves reviewing all the available tracking data, delivery photos and spoken to the courier involved so they can advise the customer on the best course of action."
LADbible have contacted Evri for additional comment.
Topics: UK News
Anish Vij