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A horrified shopped claims that her hand got covered in human faeces as she fished into an Iceland freezer for some chicken nuggets.
Lynne McCabe was disgusted when she realised that poo was smeared across her hand as she was in the Saltcoats store in North Ayrshire, Scotland.
The mum-of-four says she only noticed it was human faeces on the packaging of the nuggets when she touched her nose with her hand.
Speaking to the Daily Record, she said: "The smell was awful. I must have touched my nose after I put the nuggets in the basket. At first I didn't know where it was coming from but then I realised. I was disgusted and just glad my little girl hadn't touched it first."
Lynne, 35, explained to members of staff what had happened and claims one heaved and said 'that's disgusting'.
She went on: "They let me use the staff room to clean my hands. They did say sorry and gave me a box of Lindor chocolate balls as an apology. I mean come on, I'm covered in poo and they give me chocolate balls to say sorry?"
According to the shopper, staff went on to blame an elderly woman who was shopping earlier in the day and wasn't feeling well.
She added: "They said she made a right mess and they had to clean it up. I was a bit shocked they hadn't closed the shop though.
"Surely if they knew there had been an accident they should have checked the place thoroughly.
"What else did she touch in the shop? I don't think they will have bothered to check. The situation was handled terribly by staff.
"Who knows what kind of germs that person had and just it was lying there for hours before it was cleaned."
Lynne says that after ringing the Customer Service department she was offered a £20 voucher, a bottle of wine and a 'few more freebies' but she asked: "Why the hell would I want to go back into the shop?"
A spokesperson for Iceland told the Daily Record: "Whilst we are unable to comment on the specific circumstances of this incident which took place in one of our stores, we are confident that all necessary measures were taken.
"Upon being made aware of the incident, we immediately made plans to close our store for deep cleaning. This has now been completed and our store is open as normal.
"We extend our apologies to the customer for the upset caused, and provided a gesture of goodwill in store.
"We encourage the customer to contact our Customer Care team directly so that we can escalate her query and ensure she is comfortable with the outcome."
LADbible has contacted Iceland separately for a comment.
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